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For Companies At a Glance
- Tasks: Join us as a Product Analyst to enhance client experiences through data insights and collaboration.
- Company: Visa is a leading global payments technology company, driving innovation in financial services.
- Benefits: Enjoy a full-time role in London with opportunities for remote work and professional growth.
- Why this job: Be part of a dynamic team that values creativity and problem-solving while making a real impact.
- Qualifications: Ideal candidates should have experience in product development, especially in the financial or payments sector.
- Other info: Visa promotes diversity and inclusion, welcoming applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
This role will implement the Client Experience vision by documenting product requirements and evaluating our products to identify gaps and improve processes whilst deploying problem solving techniques to improve our clients’ end to end experience. The Product Analyst will interact with stakeholders across the organization to develop a comprehensive understanding of business flows, products and associated product features that support the Visa Direct Product strategy. To deliver on these objectives, this role requires deep collaboration across the entire enterprise.
Responsibilities
- Understand, document and create product requirements for the Client Experience team.
- Gather and extract insights from varying data sources to support the product team to identify actionable insights for product enhancement.
- Establish strong and sustainable relationships with design, product and business stakeholders to capture varying business requirements and inform the value proposition for the Product Manager.
- Support and participate in workshops to elicit requirements and pinpoint existing business capability gaps.
- Work closely with business teams to identify processes that could be automated.
- Understand existing business processes and recommend ways to improve.
- Work alongside other business, design and technical teams to design and build our product using Jira and Jira Align/Wiki.
- Work closely with the design team to give clear requirements to create Figma design screens and prototypes for technology.
Qualifications
- Excellent written and verbal communication skills.
- Effective time management of competing priorities and deadlines.
- Problem solving mindset to solution direction and alternative approaches.
- Proven ability to leverage abstract thinking abilities to generate innovative ideas and solutions.
- Ability to identify overlaps and synergies in business processes, aiming at increased efficiency.
- Demonstrable experience being able to abstract and analyze business information to create a conceptual view of processes and functions.
- Experience in developing and maintaining relationships with stakeholders, facilitating communication and collaboration.
- The ability to work with ambiguity, frequent change, or unpredictability.
- Good mix of business and technical savviness.
- Financial services experience (particularly payments).
The role is full time and based in London.
Product Analyst, Client Experience employer: Visa Inc.
Contact Detail:
Visa Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Analyst, Client Experience
✨Tip Number 1
Familiarise yourself with the Visa Direct Product strategy and its key features. Understanding the product landscape will help you articulate how your skills align with their goals during discussions with stakeholders.
✨Tip Number 2
Network with professionals in the financial services and payments industry. Attend relevant events or webinars to connect with potential colleagues and gain insights into current trends and challenges they face.
✨Tip Number 3
Brush up on your data analysis skills, particularly with tools like Jira and Figma. Being able to demonstrate your proficiency in these tools will show that you're ready to hit the ground running in this role.
✨Tip Number 4
Prepare to discuss your problem-solving experiences in detail. Think of specific examples where you've identified gaps in processes and successfully implemented improvements, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Product Analyst, Client Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product development, especially within the financial or payments industry. Use specific examples that demonstrate your ability to document product requirements and improve client experiences.
Craft a Compelling Cover Letter: In your cover letter, express your understanding of the Client Experience vision and how your skills align with the role. Mention your problem-solving mindset and ability to work collaboratively with stakeholders, as these are key aspects of the job.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure that your application materials are clear, concise, and free of errors. Consider including examples of how you've effectively communicated with stakeholders in past roles.
Highlight Technical Proficiency: If you have experience with tools like Jira, Figma, or any other relevant software, make sure to mention it. This will demonstrate your technical savviness and ability to work with design and technical teams effectively.
How to prepare for a job interview at Visa Inc.
✨Understand the Product Vision
Before your interview, make sure you have a solid grasp of the Client Experience vision and how it aligns with the overall product strategy. Familiarise yourself with Visa Direct's offerings and think about how you can contribute to enhancing the client experience.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with data analysis and how you've used insights to drive product improvements. Think of specific examples where you've identified gaps in processes or products and how you approached solving those issues.
✨Demonstrate Stakeholder Engagement
Highlight your ability to build relationships with various stakeholders. Share examples of how you've collaborated with design, product, and business teams to gather requirements and ensure everyone is aligned on project goals.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about your problem-solving approach. Prepare to discuss situations where you've faced ambiguity or change, and how you navigated through them to find effective solutions that improved processes or products.
