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- Tasks: Lead global strategic initiatives to transform Client Services into a top-tier Client Success organisation.
- Company: Join a forward-thinking company focused on client success and innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with the chance to influence key stakeholders and lead impactful projects.
- Why this job: Make a real impact by driving transformation and enhancing customer experiences.
- Qualifications: Experience in corporate strategy or consultancy with a focus on Customer Success.
The predicted salary is between 72000 - 108000 £ per year.
The Strategic Initiatives and Transformation Office (SITO), Client Services, is responsible for driving strategic initiatives in support of the Client Services strategy. This Director, Individual Contribution position, will lead global and cross-functional strategic initiatives aligned to defined roadmaps to deliver business outcomes. The role focuses on accelerating Client Services' transformation into a best-in-class Client Success organization to drive revenue growth and deliver exceptional customer experience.
Key responsibilities include:
- Partnering with SVP-level executive sponsors, and VP-level champions, to develop strategic initiative objectives, workstreams and roadmaps to achieve business outcomes in alignment with the Client Services strategy.
- Governing strategic initiative roadmaps and workstreams to achieve key outcomes, managing key risks and dependencies to ensure strategic initiative success.
- Driving global cross-functional steering and working groups in support of strategic initiative objectives, influencing key stakeholders as required.
- Partnering with key functions to digitally enable the Client Success organization, by clearly defining business requirements for critical capabilities and overseeing a roadmap inclusive of short, medium and long-term initiatives.
- Developing and executing a multi-year learning and enablement strategy for Client Success related to processes, products, tools and skills.
- Designing and executing a multi-year change communications strategy, which focuses on value realization, by tracking and reporting on measurable outcomes of strategic initiatives.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Experience in corporate strategy, consultancy and/or a transformation-orientated role, with proven experience in Customer Success.
Proven track record of owning and delivering high-impact, global and complex strategic transformations to improve client experience and increase organizational revenue.
Outstanding stakeholder management, with experience in leading enterprise transformation initiatives by facilitating global and cross-functional steering/working committees.
Strong understanding of digital tools, technologies, and platforms used in best-in-class Client Success organizations.
Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making and measuring the success of strategic initiatives.
Strong executive presence, communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
Demonstrated ability to work autonomously to lead multiple projects and priorities in a fast-paced and complex environment.
Experience in developing and executing a change communications strategy to activate key stakeholder groups and communicate value realization outcomes in an inspiring fashion.
Proven ability to formulate strategy, and demonstrated critical thinking to solve complex problems to operationalize strategic roadmaps.
Strong teamwork capabilities with an ability to work effectively across functions, levels and geographies.
Director, Strategic Initiatives And Transformation Office in England employer: Visa Inc.
Contact Detail:
Visa Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Strategic Initiatives And Transformation Office in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. The more comfortable you are speaking about your experience and skills, the better you'll perform.
✨Tip Number 4
Don't forget to follow up after your interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit.
We think you need these skills to ace Director, Strategic Initiatives And Transformation Office in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in corporate strategy and transformation. We want to see how your skills align with our goals at StudySmarter, so don’t hold back on showcasing relevant achievements!
Showcase Your Stakeholder Management Skills: Since this role involves a lot of collaboration, it’s crucial to demonstrate your outstanding stakeholder management abilities. Share examples of how you've influenced key stakeholders and led cross-functional teams in your previous roles.
Highlight Your Analytical Skills: We love data-driven decision-making! Be sure to include instances where you’ve used analytical skills to solve complex problems or measure the success of strategic initiatives. This will show us that you can think critically and drive results.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Visa Inc.
✨Know Your Strategic Initiatives
Before the interview, dive deep into the company's strategic initiatives and transformation goals. Understand how they align with the Client Services strategy and be ready to discuss how your experience can contribute to these objectives.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your ability to manage stakeholders effectively. Think of times when you influenced key decision-makers or led cross-functional teams to achieve strategic outcomes. This will demonstrate your capability to navigate complex environments.
✨Demonstrate Analytical Thinking
Be ready to discuss your analytical approach to problem-solving. Bring examples of how you've used data to drive decisions in previous roles, especially in customer success or transformation projects. This will show your data-driven mindset.
✨Communicate Change Effectively
Since the role involves executing change communications strategies, prepare to talk about how you've successfully communicated changes in past projects. Highlight your ability to inspire and engage stakeholders through effective communication.