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For Companies At a Glance
- Tasks: Lead a dynamic team to drive client success and product adoption across EMEA.
- Company: Join a leading tech company focused on client satisfaction and innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by shaping client experiences and driving business outcomes.
- Qualifications: 12-15 years in client success with strong leadership and strategic skills.
- Other info: Fast-paced environment with travel opportunities and a focus on continuous improvement.
The predicted salary is between 43200 - 72000 ÂŁ per year.
We are seeking a strategic and dynamic leader to drive Client Success across the EMEA region. In this role, you will define and execute strategies that promote product adoption, long-term value realization, and exceptional client satisfaction for enterprise customers. You will lead a regional team across Europe of Client Success Managers and collaborate closely with cross‑functional teams (Product, Technology, Sales, and Operations) to ensure clients achieve their business objectives. The ideal candidate has extensive experience in enterprise SaaS or technology‑driven environments, a proven ability to develop high‑performing teams, and fluency in multiple languages relevant to the region.
Key Responsibilities
- Lead Regional Client Success Team: Recruit, mentor, and manage a high‑performing team of Client Success Managers. Foster a culture of client‑centricity, accountability, and continuous improvement.
- Drive Client Outcomes & Product Adoption: Ensure clients successfully onboard and adopt solutions to achieve desired business outcomes. Monitor engagement and proactively address challenges to maximize value.
- Develop Strategic Success Plans: Create scalable strategies, playbooks, and processes tailored to regional market dynamics while aligning with global standards.
- Collaborate Across Functions: Act as the voice of the client internally. Partner with Product, Engineering, Sales, and Operations to ensure a seamless client journey and influence product roadmap.
- Champion Client Advocacy: Build strong executive relationships, promote advocacy programs, and leverage client feedback for continuous improvement.
- Leverage Data & Insights: Use analytics to monitor client health, track success metrics, and identify risks and opportunities.
- Executive Reporting: Provide regular updates on client success performance, insights, and strategic recommendations to leadership.
- Senior Client Engagement: Serve as a trusted advisor and escalation point for strategic clients, supporting high‑stakes conversations and executive‑level interactions.
Qualifications
- Leadership Experience: 12–15+ years in client success, account management, or related roles, including 5+ years in senior leadership within SaaS, fintech, or technology sectors.
- Proven Track Record: Demonstrated success in driving client outcomes and managing enterprise relationships.
- Domain Expertise: Strong understanding of technology‑driven solutions; familiarity with financial services or similar industries is a plus.
- Strategic & Analytical Skills: Data‑driven decision‑making and proficiency with client success tools and metrics.
- Communication & Influence: Exceptional written and verbal communication skills; ability to engage with C‑level executives and technical stakeholders.
- Technical Acumen: Comfortable discussing integrations, APIs, and platform performance with clients and internal teams.
- Team Leadership: Skilled in building and scaling diverse teams across multiple geographies.
- Adaptability: Thrives in fast‑paced, evolving environments with a proactive, solution‑oriented mindset.
- Travel: Willingness to travel regionally as needed (approximately 20–30%).
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Director, Customer Success employer: Visa Inc.
Contact Detail:
Visa Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Customer Success
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend events, and engage on platforms like LinkedIn. The more people you know, the better your chances of landing that Director role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they drive client success. This will help you showcase your strategic thinking and alignment with their goals.
✨Tip Number 3
Showcase your leadership skills during interviews. Share examples of how you've built high-performing teams and driven client outcomes. This is your chance to demonstrate your experience in managing diverse teams across regions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Director, Customer Success
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director, Customer Success role. Highlight your experience in leading teams and driving client outcomes, as this is what we’re really looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve successfully managed client relationships or improved product adoption. We love seeing quantifiable results!
Be Authentic: Let your personality shine through in your application. We value genuine communication, so don’t be afraid to express your passion for client success and technology-driven solutions.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Visa Inc.
✨Know Your Client Success Strategies
Before the interview, brush up on your knowledge of client success strategies, especially in the SaaS and technology sectors. Be ready to discuss how you've driven product adoption and client satisfaction in previous roles, as this will show your understanding of the key responsibilities outlined in the job description.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading high-performing teams. Think about specific instances where you mentored team members or fostered a culture of accountability and continuous improvement. This will demonstrate your capability to lead the regional Client Success Team effectively.
✨Be Data-Driven
Familiarise yourself with client success metrics and analytics tools. During the interview, be prepared to discuss how you've used data to monitor client health and drive outcomes. This will align with the role's emphasis on leveraging data and insights for strategic decision-making.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently, especially when discussing technical topics like integrations and APIs. Since you'll be engaging with C-level executives, showcasing your exceptional communication skills will be crucial in making a strong impression.
