Director-Client Services, Merger and Acquisition Integration

This is a critical role within the Global Client Services Go To Market Operations team responsible for programmatically managing integration efforts for newly acquired entities into the Client Services function and Visa more broadly.

This is an individual contributor role and will assist in defining and refining repeatable integration playbooks and act as the Client Services integration program lead for specific acquired entities. A key aspect of this role will be ensuring a consistent approach to all aspects of integration. This will require strong program management skills with a focus on following a structured playbook and tracking/managing integration activities. Additionally, you will be a key liaison for cross-functional business units and will be tasked with developing effective working teams capable of solving complex business goals with successful outcomes.

You will directly interact with diverse, cross functional teams to drive agendas, track progress, develop executive readouts, and successfully implement changes that improve and optimize the overall integration experience.

• Managing programs from funding, through end user deliver and post deployment support (tool enhancements, fixes, continuous improvement).
• Work with business SMEs (subject matter experts) to understand the needs and requirements of the business. Provide data-driven insights and results that address these requirements in a formal BRD (business requirements document).
• Identifying needs that can be successfully addressed by the program assigned.
• Understand Interfacing applications’ strengths and limitation and develop solutions that fit the overall application environment.
• Develop solutions for business problems or requirements, system technical issues and systems process issues.
• Collaborate with Client Support Teams, Technology and other stakeholders in problem definition, business case development, solution selection, requirement elaboration, design, development, testing, and deployment.
• Effectively coordinate the efforts of a project team with limited supervision and make sure the program is completed on time and within budget.
• Assist Client Support Teams and Technology stakeholders in prioritizing, planning, scoping requirements and releases.
• Clearly explain a relevant technical solution to business partners or staff, including how it is deployed, how it is used by the company, where it fits in the overall IT architecture and systems strategy.
• Provide partnership and strategic advisory support to organizations within Client Support. Ability to be an effective liaison between the Client Support business leaders, internal technology development and outsourced partners.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

• Experience in a customer support role in card payment, financial services, software or information services.
• Experience of the client support industry, best practices, metrics, processes and infrastructure
• Previous M&A integration work, ideally within technical, matrixed organizations
• Deep knowledge of financial services and the payments industry, especially with an eye to emerging technologies and players is ideal but not essential
• Extensive program and project management skills with experience managing complex, multi-functional, global programs across different time zone and cultures
• Outstanding ability to manage multiple simultaneous tasks and priorities
• Must be a self-starter and highly motivated business oriented independent thinker
• Determination to build successful business partnerships and work collaboratively across functions
• Capable of developing a deep level of knowledge on supported products/services
• Excellent communication skills including the ability to successfully communicate both internally and externally, and within all levels of the organization. Ability to develop clear and effective communications and presentations
• Proven strategic skills with the ability to identify, connect, and communicate opportunities that achieve objectives. Works with a focus on process improvement
• Experience with working in virtual teams across geographical location and time zones

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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