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- Tasks: Manage complex workloads and analyze client queries to find solutions.
- Company: Join Visa, a leader in the financial services industry, known for innovation and client focus.
- Benefits: Enjoy a hybrid work model with flexibility between remote and office work.
- Why this job: This role offers a chance to solve real problems and enhance client experiences creatively.
- Qualifications: Must have experience in technical support, strong analytical skills, and be fluent in Turkish and English.
- Other info: Embrace change and continuous learning in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
As a Client Resolution Analyst, you will be entrusted with the responsibility of managing a complex workload, executing in-depth analysis of our clients’ operational queries and drawing meaningful conclusions. You will be expected to take ownership of problems and issues, steering them towards resolution, and adapt to changing circumstances with resilience and agility. We value curiosity and a passion for continuous learning to quickly grasp new concepts, systems and technologies.
The role requires an individual who can navigate uncharted territories and find solutions without relying on established processes.
Duties and Responsibilities
- Lead the charge in managing and prioritizing your workload, seeking advice or escalating matters when necessary.
- Analyse transaction data and logs, draw conclusions and present recommendations to clients.
- Assume full responsibility for problems and issues, guiding them to resolution.
- Identify and collaborate with the necessary parties required for troubleshooting where applicable.
- Establish, develop, and maintain effective relationships with stakeholders, ensuring issues are resolved to the satisfaction of our clients.
- Adapt to change effectively, displaying resilience in the face of changing demands and conditions.
- Identify and act upon opportunities for improving services, aimed at enhancing the client experience.
- Solve problems creatively, even in the absence of established processes and spot opportunities for improvements that enhance the client experience.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Minimum Requirements
- Prior experience in a technical support role preferably in Banking or Financial Services.
- Exceptional analytical and problem-solving capabilities.
- Superior communication skills across all channels of interaction/both verbal and written.
- Demonstrated skills in relationship management across organisational boundaries both internally and externally.
- Ability to work collaboratively within a team as well as independently, driven by self-initiative.
- A passion for client service, and a track record of working in a client-focused environment.
- Proficiency in Turkish, alongside English.
- Desire to embrace change, successfully adapting to changing demands and conditions.
- Appetite for learning – ability to grasp and understand information and systems quickly, has to pass exam having attended a 4 week induction training course.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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Client Resolution Analyst - Turkish speaking employer: Visa Inc.
Contact Detail:
Visa Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Resolution Analyst - Turkish speaking
✨Tip Number 1
Familiarize yourself with common operational queries in the banking and financial services sector. Understanding the typical issues clients face will help you demonstrate your analytical skills during the interview.
✨Tip Number 2
Showcase your problem-solving abilities by preparing examples of how you've navigated complex situations in previous roles. Be ready to discuss how you took ownership of issues and guided them to resolution.
✨Tip Number 3
Highlight your communication skills by practicing how to explain technical concepts clearly and concisely. This is crucial for presenting recommendations to clients and collaborating with stakeholders.
✨Tip Number 4
Demonstrate your adaptability by discussing experiences where you successfully managed change. Employers value resilience, so be prepared to share how you embraced new challenges in a fast-paced environment.
We think you need these skills to ace Client Resolution Analyst - Turkish speaking
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Client Resolution Analyst position. Highlight key responsibilities and required skills, such as analytical capabilities and communication skills, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any prior experience in technical support, especially within Banking or Financial Services. Provide specific examples of how you've successfully resolved client issues or improved processes.
Showcase Language Proficiency: Since proficiency in Turkish and English is required, make sure to clearly indicate your language skills in your application. If you have any certifications or relevant experiences that demonstrate your language abilities, include those.
Demonstrate Problem-Solving Skills: Use your cover letter to illustrate your problem-solving capabilities. Share examples of how you've navigated complex situations or adapted to changes in a previous role, showcasing your resilience and creativity.
How to prepare for a job interview at Visa Inc.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples of how you've analyzed complex data in previous roles. Highlight your ability to draw meaningful conclusions and present recommendations, as this is crucial for the Client Resolution Analyst position.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've taken ownership of a problem and guided it to resolution. Be ready to explain your thought process and how you navigated challenges, especially in situations without established processes.
✨Emphasize Communication Skills
Since the role requires superior communication skills, practice articulating your thoughts clearly and concisely. Prepare to discuss how you've effectively managed relationships with stakeholders and resolved issues to their satisfaction.
✨Express Your Passion for Learning
Convey your curiosity and eagerness to learn new concepts and technologies. Share examples of how you've quickly adapted to changes in previous roles, as this aligns with the company's value of continuous learning.
