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- Tasks: Investigate and resolve cross border payment issues while ensuring compliance and high service standards.
- Company: Join a leading financial services company with a commitment to diversity and inclusion.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be the go-to expert in cross border payments and make a real difference in the financial world.
- Qualifications: Experience in finance or related fields, strong analytical skills, and excellent communication.
- Other info: Dynamic team environment with opportunities to collaborate and innovate.
The predicted salary is between 28800 - 43200 £ per year.
The Payment Investigations Specialist will be the primary point of contact for all cross border payment-related queries. This role involves investigating and resolving issues related to cross border payments that have either left our ecosystem or are incoming. The specialist will ensure timely and accurate resolution while maintaining high service standards.
Key Responsibilities:
- Act as the escalation point for cross border payment-related queries across the organization.
- Investigate and resolve cross border payment issues, ensuring compliance with internal policies and external regulations.
- Communicate effectively with internal teams, clients, partners, and suppliers to resolve inquiries.
- Monitor and track cross border payment issues to ensure timely resolution.
- Document all investigation processes and outcomes for future reference.
- Collaborate with other departments to improve payment processes and reduce the occurrence of issues.
- Provide training and support to team members on payment investigation procedures.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Basic Qualifications:
- Minimum of 6 months of work experience or a Bachelor's Degree.
Preferred Qualifications:
- 2 or more years of work experience.
- Bachelor’s degree in Finance, Business, or a related field.
- Proven experience in a similar role within the financial services industry.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Familiarity with ISO 20022 messaging standards is a plus.
- Proficiency in relevant software and tools.
- Experience with payment processing systems.
- Knowledge of international payment regulations.
- Previous exposure to customer service roles.
Key Competencies:
- Attention to Detail
- Analytical Thinking
- Problem-Solving
- Time Management
- Communication
- Team Collaboration
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Payment Investigation Specialist in Cardiff employer: Visa Inc.
Contact Detail:
Visa Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Investigation Specialist in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the financial services industry, especially those who work with cross border payments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of payment processing systems and international regulations. We recommend practising common interview questions related to problem-solving and analytical thinking to showcase your skills.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer’s mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website for the best chance at landing that Payment Investigation Specialist role. We’re always on the lookout for passionate candidates who are ready to tackle cross border payment challenges head-on!
We think you need these skills to ace Payment Investigation Specialist in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payment Investigation Specialist role. Highlight relevant experience, especially in payment processing and problem-solving, to show us you’re the right fit for the job.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re passionate about this role. Share specific examples of how you've tackled similar challenges in the past, and don’t forget to mention your analytical skills!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly. Use concise language and structure your thoughts logically to impress us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Visa Inc.
✨Know Your Payment Processes
Make sure you brush up on your knowledge of cross border payment processes and regulations. Familiarity with ISO 20022 messaging standards can give you an edge, so be ready to discuss how these apply to the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved payment issues. Highlight your analytical thinking and how you managed to keep service standards high while under pressure.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex payment issues. This will demonstrate your interpersonal skills and ability to collaborate with various teams.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the company’s payment processes or challenges they face. This shows your genuine interest in the role and helps you understand how you can contribute to improving their systems.
