Operations Delivery Analyst
Operations Delivery Analyst

Operations Delivery Analyst

Cardiff Full-Time 36000 - 60000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Ensure system quality and support new features before client release.
  • Company: Join a leading global payments technology company transforming the way the world pays.
  • Benefits: Enjoy flexible working options, competitive pay, and a vibrant workplace culture.
  • Why this job: Be part of a dynamic team driving innovation and improving client experiences.
  • Qualifications: 2+ years experience or relevant degree; strong communication and analytical skills required.
  • Other info: Opportunity to work in an agile environment with cross-functional teams.

The predicted salary is between 36000 - 60000 £ per year.

The Operations Delivery Analyst is responsible for ensuring the quality of our systems are continuously working to a high standard and that new features and integrations are operating at an acceptable level prior to releasing into production environments and making readily available to our clients.

The Details…

Continuously develop understanding of payment, settlement and trading processes and system workflows

Acting as a subject matter expert making sure adequate documentation is in place and stay up to date

Use this knowledge and understanding to help specify projects, working with both the Product and Tech Teams to set out requirements and making sure all risks/assumptions are understood and edge cases captured and handled

Support Product and Tech Teams to address issues during development /testing phases

Create Operations Delivery documentation – test plans and scripts for products and features

Liaise with Product Owners and Agile Delivery Managers weekly to organise testing and time efficiently post release to ensure feedback turn around is fast

Own and deliver on ‘last mile’ testing/’check out’ and pilot activity, once tech deliverables are released

into UAT/production environments, to ensure projects are delivered without any negative impacts to business/clients

Lead continuous improvement activity – tracking system/process issues and driving root cause analysis/resolution in the medium term

Conduct post release checks ensuring that core functions of the business are fully operational

Work with Operations team globally to ensure smooth implementation of projects (e.g., training, product guides ,feature demos, feedback sessions, etc.)

What Success Looks Like…

Analyse bugs and prioritise accordingly with Product Owner ensuring important bugs get fixed

Propose solutions and workarounds to bugs that are small or have minimal impact

Attend weekly Demo sessions with Product and Tech Teams

Identify any issues and errors proactively to Operations Delivery Manager

Identify improvements and suggest solutions for the operations system and workflow and communicating these to the Operations Delivery Manager and/or VP Operations

Show interest in detail of how projects and products are built and delivered

Understand balance and potential compromises between quality and speed

Facilitate collaboration between cross functional teams to lay out product requirements and develop operational solutions.

Basic Qualifications
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

Skills & Experience
Excellent communication skills (both written and verbal)
Outstanding attention to detail
Ability to stay focused under time pressure
Demonstrate analytical and systematic approach to problem solving
Ability to work both independently and as a team
Be articulate, numerate and data driven
Maintain high level or organisation across projects
Be able to manage own workload on short- and long-term projects
Multitask multiple projects at any given time
Challenge the status quo and be curious
Willingness and interest to work in an agile environment

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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Operations Delivery Analyst employer: Visa Inc.

At Visa, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As an Operations Delivery Analyst, you will benefit from continuous professional development opportunities, a supportive team environment, and the chance to make a meaningful impact in the fast-paced world of payment systems. Our commitment to diversity and inclusion ensures that every voice is heard, making Visa not just a workplace, but a community where you can thrive.
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Contact Detail:

Visa Inc. Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Operations Delivery Analyst

✨Tip Number 1

Familiarise yourself with payment, settlement, and trading processes. Understanding these systems will not only help you in interviews but also demonstrate your commitment to the role.

✨Tip Number 2

Engage with professionals in the field through networking platforms like LinkedIn. Connecting with current Operations Delivery Analysts can provide insights into the role and potentially lead to referrals.

✨Tip Number 3

Stay updated on industry trends and best practices related to operations delivery. This knowledge can be a great conversation starter during interviews and shows your proactive approach.

✨Tip Number 4

Prepare to discuss specific examples of how you've handled bugs or issues in previous roles. Being able to articulate your problem-solving skills will set you apart from other candidates.

We think you need these skills to ace Operations Delivery Analyst

Analytical Skills
Attention to Detail
Problem-Solving Skills
Communication Skills
Project Management
Documentation Skills
Agile Methodologies
Cross-Functional Collaboration
Testing and Quality Assurance
Data Analysis
Time Management
Multitasking
Technical Aptitude
Continuous Improvement Mindset

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in operations, delivery analysis, and any specific projects you've worked on that relate to payment, settlement, or trading processes. Use keywords from the job description to catch the employer's attention.

Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the responsibilities of the Operations Delivery Analyst. Mention your experience with cross-functional teams and your ability to manage multiple projects effectively.

Showcase Your Problem-Solving Skills: Provide examples in your application of how you've approached problem-solving in previous roles. Highlight any instances where you identified issues, proposed solutions, and successfully implemented changes.

Highlight Communication Skills: Since excellent communication is key for this role, include examples of how you've effectively communicated with different teams or stakeholders. This could be through documentation, presentations, or collaborative projects.

How to prepare for a job interview at Visa Inc.

✨Understand the Role Thoroughly

Before the interview, make sure you have a solid grasp of what an Operations Delivery Analyst does. Familiarise yourself with payment, settlement, and trading processes, as well as system workflows. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.

✨Prepare for Technical Questions

Expect to be asked about your experience with testing and quality assurance processes. Be ready to discuss how you've handled bugs, prioritised issues, and proposed solutions in past roles. Highlight any specific tools or methodologies you've used that are relevant to the position.

✨Showcase Your Communication Skills

As an Operations Delivery Analyst, you'll need to liaise with various teams. Prepare examples of how you've effectively communicated complex information to different stakeholders. This could include writing documentation, leading meetings, or facilitating collaboration between teams.

✨Demonstrate Problem-Solving Abilities

Be prepared to discuss specific instances where you've identified problems and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and systematic approach to problem-solving.

Operations Delivery Analyst
Visa Inc.
V
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