At a Glance
- Tasks: Configure and enhance Dynamics 365 CRM for a global organisation.
- Company: Join a dynamic global company with a focus on innovation.
- Benefits: Competitive salary, bonus, remote work, and generous holiday allowance.
- Other info: Enjoy a flexible remote role with opportunities for career growth.
- Why this job: Make a real impact on a large-scale D365 ecosystem and lead exciting projects.
- Qualifications: Hands-on experience with Dynamics 365 CRM and strong problem-solving skills.
The predicted salary is between 46000 - 46000 £ per year.
Role
Microsoft Dynamics 365 Functional Analyst
Location
South Wales, UK
Salary
- £46,000 per annum + annual bonus
- Details
We are looking for an experienced Dynamics 365 CRM professional to help shape, develop and optimise a large-scale global D365 environment.
This role requires proven, hands-on D365 CRM experience configuration, workflows, automations and functional ownership are at the core of the work.
Youll join a global organisation operating across 12 business units, supporting 650+ users, and running the latest release of Dynamics 365 CRM.
The work is 80% configuration and enhancement and 20% escalated support, as frontline queries are handled by the service desk.
This is a fully remote role with approximately four planned trips per year. The organisation welcomes applicants from all backgrounds and is committed to inclusive, fair hiring.
- Job Responsibilities
- Configure Dynamics 365 CRM entities, forms, dashboards, business rules, workflows and automations.
- Translate business requirements into scalable, well-structured CRM solutions.
- Manage user access, permissions and data structures including master data and product/contract configuration.
- Investigate and resolve escalated CRM issues including integrations and data integrity concerns.
- Work with developers, vendors and third parties on technical enhancements and improvements.
- Reduce manual tasks through automation, integrations and smart CRM design.
- Deliver training sessions and create user documentation to support adoption.
- Act as a key point of contact for CRM queries, improvements and guidance.
- Monitor system health, data quality, performance and adoption analytics.
- Test, document and deploy CRM changes using structured release processes.
- Support integrations including Experlogix Smart Flows, Click Dimensions and external web forms.
- Develop prompts, templates and use cases as part of the global Copilot rollout.
- Contribute to wider CRM and data initiatives to streamline and standardise processes across the group.
- Technology Environment
- Microsoft Dynamics 365 CRM (latest release)
- Experlogix Smart Flows (automation & document generation)
- Click Dimensions (marketing automation)
- External web form integrations with D365
- Power Platform including Power Automate
- Three data centres across the US, Europe and Southeast Asia
Essential Experience
- Hands-on experience with Microsoft Dynamics 365 CRM (mandatory)
- Configuration, customisation and workflow/automation design
- Experience in 2nd line support or as an advanced CRM super user
- Understanding of master data structures
- Understanding of change management and structured release processes
- Experience with data transfer tools
- Strong analytical and problem-solving skills
- Nice to Have
- C# or Java Script
- SQL or SSRS
- Microsoft Copilot
- Experience with CRM-related integrations
Why Join?
- Work on a large-scale Dynamics 365 ecosystem across 12 business units and 650+ users.
- Lead and influence the global Copilot rollout.
- Focus on configuration and meaningful improvements not endless support tickets.
- Fully remote with genuine flexibility.
- Partner with teams across different regions, cultures and operating models.
- Stable, secure environment with a long-term focus on continuous enhancement.
- Organisation invested in automation, integration and smarter working.
- Salary & Benefits
- Bonus up to 15%
- 24 days holiday + bank holidays
- Pension: 5% employer / 4% employee
- Life assurance (4x salary)
- Cycle to work scheme
- Retailer discount platform
- Employee Assistance Programme
- Annual pay review
- Fully remote working with occasional planned travel
- #J-18808-Ljbffr
Dynamics 365 Functional Analyst in Wales employer: Visa Hunt
Axle Energy is an exceptional employer for data scientists, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With competitive compensation packages and opportunities for professional growth, employees are encouraged to deepen their expertise in energy markets while working on impactful projects that drive real change in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 Functional Analyst in Wales
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We think you need these skills to ace Dynamics 365 Functional Analyst in Wales
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Visa Hunt.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Visa Hunt and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Visa Hunt
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Visa Hunt uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
