Job Title: Technical Claims Team Lead Type: Full-Time Location: Remote
What we are looking for
We are looking for an experienced Team Leader to join our talented Claims Department. This person will lead a team of expert Technical Claims Handlers, covering Complaints, Fraud, Quality Assurance, Recoveries and Payment Controls.
Responsibilities
- Line management of a team of Technical Claims Handler, including all HR and Performance management
- Drive top performance and KPI achievement in your team
- Claims workflow allocation and capacity planning to achieve high productivity and quality results
- Quality Assurance checks and coaching to improve quality of technical claims team output
- Maintain detailed and robust oversight of the technical claims portfolio, including the escalation of any risks
Skills and Experience required
- A minimum of 5 years experience in an Insurance Claims Leadership Role managing +8 Direct Reports
- A minimum of 5 years experience in at least one of: Complaints / Fraud / Quality Assurance
- Previous experience leading in a start-up high-growth company
- Deep expertise claims handling and insurance best practicesAbility to use data to drive understanding and decision making
- Experience coaching colleagues to achieve improved quality and productivity
- Ability to inspire and achieve top performance from your team
- Highly organised and able to self-prioritise workload for the benefit of business and customer
- A team player, always willing to support colleagues to achieve the right results
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Team Leader - Technical Claims employer: Visa Hunt
Axle Energy is an exceptional employer for data scientists, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With competitive compensation packages and opportunities for professional growth, employees are encouraged to deepen their expertise in energy markets while working on impactful projects that drive real change in the industry.
