At a Glance
- Tasks: Lead product development to enhance customer experiences and drive meaningful outcomes.
- Company: Evri Group, the UK's leading parcel delivery business with a diverse and inclusive culture.
- Benefits: Remote work flexibility, competitive salary, and opportunities for personal growth.
- Other info: Join a collaborative team committed to diversity and continuous improvement.
- Why this job: Make a real impact on millions of customers while shaping innovative digital products.
- Qualifications: Proven experience in product management and a strong customer-first mindset.
Evri Group is the UK's premier parcel delivery business, uniting four distinct brands- Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8 to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.
Senior Product Manager - Shaping World Class Customer Experiences at Evri
Ready to lead products that impact millions of customers across the UK, every single day?
At Evri, customers sit at the heart of everything we do. As we continue our shift to a truly product centric organisation, we're investing in the people and practices that allow great product thinking to thrive. Our Product teams partner closely with Technology, Design and the wider business to solve real customer problems and drive meaningful outcomes.
Join us as a Senior Product Manager - Customer, where you'll play a pivotal role in shaping and delivering products that connect Customers, Clients and Couriers through seamless, intuitive and self serve digital experiences.
This is a key leadership role within our Customer & Client pillar, supporting the Principal Product Manager and guiding product teams to deliver against strategic goals while continuously improving the end to end customer journey
This is a remote role with travel when required.
What you'll be doing
As a Senior Product Manager at Evri, you'll own and lead complex, high value products from discovery through to delivery and beyond. You'll combine deep customer understanding, data driven insight and strong commercial awareness to shape strategy, prioritise roadmaps and deliver outcomes that matter.
You'll work closely with engineering, design, data and operational teams, acting as a subject matter expert for your product stream while also coaching and supporting Product Managers within your area
Your focus will always remain firmly on the customer - understanding their needs, frustrations and behaviours, and translating these insights into clear product direction and measurable results.
Responsibilities
- Support the Principal Product Manager in shaping strategy for the Customer product pillar.
- Define and own a clearly prioritised, outcome led product roadmap and communicate it effectively to stakeholders.
- Lead complex products across the full lifecycle, from discovery and experimentation to launch, optimisation and retirement.
- Ensure product OKRs are met and aligned to wider value stream and company level objectives.
- Champion continuous discovery and continuous delivery, using user research, experimentation and analytics to validate ideas.
- Use product data and insights to track performance, inform decisions and demonstrate impact.
- Act as a subject matter expert for your value stream, with a strong understanding of customers, competitors, market trends and technology.
- Collaborate closely with Engineering and Design to ensure consistency in user experience, architecture and delivery principles.
- Support and coach Product Managers, helping them grow capability, confidence and ownership.
- Communicate clearly and confidently with senior stakeholders, tailoring messages to technical and non technical audiences.
- Contribute to building a high performing, customer obsessed product culture.
Interested? Here's what you'll need to be successful:
- Proven experience as a Senior Product Manager delivering complex, customer facing digital products.
- Strong experience working in a product centric, agile environment with cross functional teams.
- A customer first mindset, with hands on experience in user research and customer engagement.
- Confidence using data to guide decisions, prioritisation and performance measurement.
- Experience defining and delivering against product OKRs and strategic objectives.
- Ability to manage and communicate a product roadmap with clarity and impact.
- Strong stakeholder management skills, including presenting to senior leaders.
- Experience supporting, mentoring or leading other Product Managers.
- Naturally curious, analytical and outcomes focused, with a bias for action.
At Evri, we know we only grow if our people do too. That's why we're committed to building an inclusive, diverse workplace where everyone can bring their whole, authentic selves to work. We focus on removing barriers, creating opportunity and ensuring every colleague feels valued for who they are and what they bring.
We are Evri. Where everyone is welcome. We're excited about what's next. Let's deliver it together.
Evri Group for everyone
We're committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves.
We're also on a mission to be the UK's most accessible delivery business. We've partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it. Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we'll give you respect, flexibility and a place where you can thrive.
At Evri Group, everyone is welcome.
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Senior Product Manager employer: Visa Hunt
Gartner is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. With a strong emphasis on employee growth, you will have access to mentorship opportunities and resources to advance your career while working in a hybrid model that promotes work-life balance. Located in a vibrant market, Gartner offers the unique advantage of engaging with top executives globally, making your contributions impactful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Visa Hunt!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Visa Hunt would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Visa Hunt through your school's career services!
We think you need these skills to ace Senior Product Manager
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Manager position at Visa Hunt. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Visa Hunt
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
