Pre-Sales Solutions Architect (Cloud / AI Managed Services)

Principal Solutions Architects at Thoughtworks leverage their expertise in managed services for application and infrastructure platform support and maintenance to craft impactful solutions. They focus on customer challenges and, in partnership with the sales team, translate these into winning proposals encompassing compelling engagement, operating and commercial models, ensuring every engagement is a resounding success. Their role at this level requires them to propel business forward. They will cultivate relationships with executives, closing high-value deals and bolstering our managed services practice.

Thoughtworks DAMO™ managed services empower businesses through intelligent, automated digital operations solutions. It leverages advanced Build practices like XP and CI/CD to achieve zero maintenance products, revolutionising how Run operates. By combining site reliability engineering (SRE), product evolution and data ops, DAMO managed services drive predictable cost reduction and future-proof operations. Principal solutions architects are a driving force in our transformative mission, shaping our clients' future and the industry at large, making a profound impact.

Job Responsibilities

• You will focus on understanding and documenting the client problems and requirements, and provide managed service solutions to address them.
• You will drive the proposal development process from managed services solution strategy discussions through solution design, pricing, proposal document preparation and pitching to internal account leadership teams and clients.
• You will lead efforts to drive proactive proposals by working with clients and account leadership teams to identify potential managed services offerings.
• You will have an opportunity to leverage technology innovations like AI/Machine learning (ML) to bring cutting edge solutions into the IT operations landscape.
• You will drive the contract preparation process from strategy discussions through contract preparation and negotiations.
• You will identify and qualify new opportunities through working with leads and account leadership, and create value propositions which can be reused in pursuits and client pitches.
• You will articulate the differentiators and value of the service line to client stakeholders.
• You will focus on delivering competitive commercial models.
• You will identify patterns across regions and build reusable assets including proposal templates, assessment frameworks, commercial models, etc.
• You will be involved in community initiatives to mentor team members, streamline operations, share and grow knowledge.

Job Qualifications

Technical Skills

• You have 15+ years experience in working on tech solutions and creating proposals.
• You have strong experience in managed services with hands-on exposure of working with AI technologies.
• You have experience in at least one of these areas: legacy modernisation, data ops, customer experience and AI.
• You have experience with putting together proposals that respond to customer requirements and win work.
• You have solid experience in defining operating model for support coverage and distribution of teams according to the business needs.
• You have experience in proposing contract terms and conditions to answer most questions regarding contract interpretation.
• You have closely worked with various internal teams including business development, demand/sales, delivery, service lines.

Professional Skills

• You understand the importance of stakeholder management and can easily liaise between clients and other key stakeholders throughout project, ensuring buy-in and gaining trust along the way.
• You are resilient in ambiguous situations and can adapt your role to approach challenges from multiple perspectives.
• You don’t shy away from risks or conflicts; instead, you take them on and skillfully manage them.
• You coach, mentor and motivate others and you know how to influence teammates to take positive action and accountability for their work.
• You are adept at influencing others and always advocate for technical excellence while being open to change when needed.
• You are a proven leader with a track record of encouraging teammates in their professional development and relationships.
• Cultivating strong partnerships comes naturally to you; you understand the importance of relationship building and how it can bring new opportunities to our business.

Other things to know

Learning and development

There is no one-size-fits-all career path at Thoughtworks; however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programmes and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

About Thoughtworks

Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30 years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world. Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.