At a Glance
- Tasks: Lead a dynamic team in a fast-paced logistics environment, ensuring smooth operations and high performance.
- Company: Join Relay, a rapidly growing logistics startup backed by major investors.
- Benefits: Enjoy competitive pay, career growth opportunities, and a vibrant team culture.
- Other info: Fast hiring process with opportunities for personal and professional development.
- Why this job: Make a real impact in reshaping e-commerce delivery for everyone.
- Qualifications: Experience in managing operations and leading teams in fast-paced environments.
The predicted salary is between 37800 - 46200 £ per year.
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
THE TEAM
- ~110 people, more than half in engineering, product and data
- 45+ advanced degrees across computer science, mathematics and operations research
- Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
- An intellectually vibrant culture of first-principles thinking, tight feedback loops and relentless experimentation
The Opportunity
You will report to the Site Manager/Head of Site and will run shifts at one of our Hybrid Sort Centres (HSCs), leading 50-100+ operatives through high-volume, time-pressured sortation where minutes matter and small deviations cascade into missed deadlines. Each of our HSCs handle over 40 million parcels annually, with our largest site measuring more than 300,000 sq ft. You will also be accountable for whether the site is measurably better in a month than it is today for each of our key metrics. You are on the floor for your shift, every shift. This is not a project role with occasional site visits and it is not a desk job; the forward work happens along with running the operation.
Who will thrive in this role
- Deliver shift plan end to end: people deployment, throughput, quality standards, and health & safety compliance
- Lead, develop, and performance-manage a frontline team of 50-100+ operatives
- Build the mechanisms that hold the operation together: controls, cadences, metrics, SOPs, change management and own their adoption
- Plan ahead for future shifts; labour, training, and the risks you can see coming before they land
- Own the end-of-shift handover; what happened, what is at risk, what the next shift needs to know
- Stay decisive through volume peaks, outages, and labour gaps. Triage, solve the problem at hand quickly, contain the impact, restore flow
- Present and write clearly whether briefs, escalations, handovers or post-incident reviews
- Implement changes into a live operation such as introducing robotics, launching new sortation tech or onboarding new clients
Who you are
- Scaled something from zero: a site, a market, a process or a program
- Managed a physical operation: quick commerce, grocery, e-commerce fulfillment, last mile, 3PL, food production, airport ground handling, rail
- Communicate in both directions and have strong people management skills
- Built a mechanism that held: a control, a cadence, a metric, a document standard
- Own numbers rather than report them
- Understand frontline work
You do not need to have worked in parcels, fulfilment, or sortation. Several of our most talented people had not.
Backgrounds that translate well
- Program Manager in a logistics or e-commerce business
- Operations Excellence and Continuous Improvement
- Strategy & Operations Transformation manager
- Launch and Expansion Manager
- Regional operations manager
Hiring process
- Initial screen (15 min)
- Hiring Manager conversation (90 min) - 45 min onsite interview immediately followed by a 45 min site tour where you shadow an existing shift manager
- Final interview (45 min). Decision and offer within 48 hours
Who Thrives at Relay?
- Aim with Precision: You define problems clearly and measure your impact meticulously.
- Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
- 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth.
- All In, All the Time: You show up and step up. You take ownership from start to finish.
- People-Powered Greatness: You invest in your teammates. You build trust through high standards and shared success.
- Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers.
If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect.
Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Operations Manager - Nottingham Sort Centre employer: Visa Hunt
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