Customer Solution Architect - EMEA in London

Who are Tyk, and what do we do? The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across various industries including retail, finance, telecoms, healthcare, and media. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe.

Our Mission: Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.

Total flexibility, default remote, radical responsibility: We offer unlimited paid holidays and remote working from anywhere in the world for everyone. Tyk was founded on the principle of offering flexibility and autonomy to our employees, allowing them to achieve their best results.

The role: At Tyk, customer success is a first-order priority. As a Customer Solution Architect, you’ll act as the technical owner of customer success post-sale, helping customers onboard successfully, deploy Tyk effectively, and realise long-term value from the platform. This is a hands-on, customer-facing role where you will build trusted relationships with customer engineering teams and proactively identify ways to improve adoption, architecture, and long-term outcomes.

Here’s what you’ll be getting up to:

• Own the technical onboarding journey from post-sale through to production readiness
• Act as a trusted technical advisor to customer engineering teams
• Guide customers on architecture, best practices, and long-term platform adoption
• Troubleshoot technical and production challenges alongside customers
• Deliver workshops, enablement sessions, and technical guidance
• Identify adoption risks and proactively drive successful outcomes
• Partner closely with Account Managers to support strategic accounts and expansion opportunities
• Collaborate across Presales, Support, Product, and Engineering to improve the customer experience

Here’s what we’re looking for:

• Strong hands-on experience with APIs, distributed systems, and cloud-native architectures
• Experience working directly with technical stakeholders, including engineers and architects
• Ability to explain complex technical concepts clearly and pragmatically
• Confident leading technical discussions, onboarding engagements, and architecture reviews
• Strong troubleshooting and problem-solving skills in production environments
• High ownership mindset with strong judgement and initiative
• Comfortable working in fast-moving, collaborative environments focused on impact over bureaucracy
• Willingness to travel when required

Here’s why you should join us:

• Everyone has unlimited paid holidays.
• We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive.
• Employee share scheme
• Generous maternity and paternity leave
• Volunteering Days
• Company retreats
• Employee Wellbeing platform

We all share the same vision - we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion, and treating others how you wish to be treated. We look for like-minded people who bring their personalities to work every day, strive to achieve their personal goals, and who are willing to challenge the way we do things to make what we do even better!

Our values tell the story of Tyk:

• It’s ok to screw up! We’ve found that it’s often the ‘stupid’ or unexpected ideas that turn out to be the successful ones.
• The only stupid idea is the untested one!
• Trust starts with you - make it count!
• Assume best intent!
• Make things better!

Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.