Chief of Staff, Product in London

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo.

Our Product team is at the heart of Monzo’s long-term success and our ambition to change people’s relationship with money. Working closely with Engineering, Design, Research, Data and teams across the business, our Product team sets Monzo’s product vision and strategy and drives its execution. We’re a scaling team with lots to accomplish and some big questions to answer.

As Chief of Staff to our Chief Product Officer, you’ll work closely with our CPO and Product Leadership Team, helping shape our product vision and strategy, seed new initiatives and build effective ways of working that help our Product organisation thrive. You’ll play a key role by:

• Helping formulate and drive key projects for our Chief Product Officer, from structuring our product roadmap and setting organisational goals to evolving our product strategy.
• Leading strategic and ad-hoc projects for the CPO and Product Leadership Team, including initiatives that improve how effectively and quickly our teams can deliver.
• Staying close to our performance data, understanding the underlying drivers and creating a regular cadence for reporting, including coordinating our monthly business reviews.
• Collaborating across Monzo to unblock complex challenges around priorities, dependencies and headcount, and helping teams make better decisions when there are competing priorities and stakeholders.
• Conceiving, executing and supporting initiatives across Product team engagement, performance management and discipline progression.
• Making sure our CPO is brilliantly prepared for key meetings and interactions with regulators, investors, journalists, Board members and employee forums.
• Preparing and sharing major communications, and at times representing the CPO in key forums across Monzo.

We’d love to hear from you if…

• You’re comfortable operating with a high degree of autonomy and ambiguity, and you’re great at turning complexity into clarity.
• You’re an excellent project manager who can move comfortably between strategic priorities and tactical execution, keeping the important details on track.
• You’re highly analytical and quantitative, comfortable working with spreadsheets, Looker or similar tools, and use data to inform decisions wherever possible.
• You’re brilliant at collaboration and stakeholder management. You can thoughtfully challenge others, build alignment and act as a bridge between Product, Engineering, Design, Data and senior leadership.
• You have experience in Product, a high-growth company or the technology sector, and you’re excited by the challenges that come with scaling a Product organisation.
• You’re a curious, proactive problem solver and excellent communicator who enjoys context switching, takes initiative and knows how to focus yourself and others on the highest-leverage work.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team.

What’s in it for you:

• £100,000 - £150,000 Incentive Awards tied to your performance.
• This role is based in our London office and will require you to be in the office 2–3 days a week.
• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• £1,000 learning budget each year to use on books, training courses and conferences.
• We will set you up to work from home; all employees are given MacBooks.
• Plus lots more!

The application journey has 4 key steps:

• Recruiter Call (30 mins) – Once you apply, if your application is aligned, one of our Hiring team will reach out for an introductory conversation.
• Initial Chat (30 mins)
• Chat with our CPO, Andy (30 mins) – A conversation with our CPO to learn more about your experience and how you’d approach the role.
• Experience Loop (~2.5 hours) – This stage consists of three separate interviews that usually happen across 1–3 days: a Case Study, Leadership and Values interview, and a practical task (with no take-home preparation). If you reach this stage, your Recruiter will have a 15-minute chat with you beforehand to help you prepare.

This process should take around 4–6 weeks – your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.