At a Glance
- Tasks: Engage with patients through calls and emails, building relationships and gathering feedback.
- Company: Join a dynamic healthcare team focused on patient satisfaction and retention.
- Benefits: Enjoy remote work, competitive salary, and opportunities for professional growth.
- Other info: Flexible working hours with a supportive team environment.
- Why this job: Make a real difference in patients' lives while developing your communication skills.
- Qualifications: 1 year of customer service or telesales experience required.
The predicted salary is between 25000 - 28500 £ per year.
Role Overview
We are seeking a proactive and customer-focused Customer Service Associate (Patient Outreach) to join our growing team.
In this role, you will be responsible for engaging with patients through phone calls and email communications, gathering feedback, strengthening patient relationships, and supporting retention initiatives.
The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences while helping the business achieve its engagement and retention goals.
Please note that this role requires prior experience in telesales, phone-based sales, or customer service in a telephone-based environment.
Location
Remote
Employment Type
Full-Time
Working Hours
Monday to Friday, 8:00 AM – 5:00 PM
Key Responsibilities
- Conduct outbound calls to patients in a professional and empathetic manner.
- Build and maintain positive relationships with patients.
- Support patient retention initiatives through proactive outreach.
- Generate and send follow-up emails and communications.
- Gather patient feedback and accurately record information in company systems.
- Meet individual and team performance targets.
- Resolve basic patient queries and escalate issues where appropriate.
- Maintain accurate records of all interactions and communications.
- Collaborate with internal teams to ensure a positive patient experience.
Requirements
- Minimum 1 year of telesales, phone-based sales, or telephone customer service experience.
- Previous experience handling inbound and/or outbound customer calls is required.
- Excellent verbal and written communication skills.
- Strong attention to detail and organisational abilities.
- Ability to build rapport, handle objections, and communicate confidently over the phone.
- Comfortable working towards targets, KPIs, and performance metrics.
- Strong time management skills and ability to work independently.
- Reliable internet connection and suitable remote working environment.
- Access to a laptop/computer and headset for daily communications.
- Preferred Qualifications
- Fluent English communication skills.
- Bilingual or multilingual candidates are highly desirable, particularly those fluent in:
- French
- Spanish
- Dutch
- Experience in healthcare, pharmacy, patient support, or customer retention is advantageous.
- Personal Attributes
- An excellent communicator with strong interpersonal skills.
- Detail-oriented and committed to accuracy.
- Punctual, dependable, and self-motivated.
- Empathetic and patient-focused.
- Results-driven and comfortable working towards targets.
- Professional and able to represent the company positively in all interactions.
- What Success Looks Like
- Consistently achieving outreach and retention targets.
- Maintaining positive patient relationships.
- Collecting valuable patient feedback to support service improvements.
- Delivering a high standard of customer service.
- Contributing to overall patient satisfaction and business growth.
- #J-18808-Ljbffr
Customer Service Associate employer: Visa Hunt
Gartner is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. With a strong emphasis on employee growth, you will have access to mentorship opportunities and resources to advance your career while working in a hybrid model that promotes work-life balance. Located in a vibrant market, Gartner offers the unique advantage of engaging with top executives globally, making your contributions impactful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Visa Hunt. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Visa Hunt before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Visa Hunt:Your cover letter is your chance to shine! Tell us why you want to work at Visa Hunt specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Visa Hunt!
How to prepare for a job interview at Visa Hunt
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
