At a Glance
- Tasks: Support and optimise trading environments while ensuring system stability and performance.
- Company: Join a leading regulated derivatives trading exchange with a dynamic remote team.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and automation.
- Why this job: Be part of a mission-critical team that drives innovation in the fintech space.
- Qualifications: 5+ years in production software support, strong Linux and scripting skills required.
The predicted salary is between 51750 - 63250 £ per year.
We are looking for a skilled Application Support Engineer to join our Exchange Operations team supporting Nadex, a regulated derivatives trading exchange. You will play a critical role in ensuring the availability, stability, and performance of our production and demo trading environments. This is a hands‑on role suited for someone who thrives in a fast-paced, mission‑critical environment and takes ownership of operational excellence.
Key Responsibilities
- Production Support & Monitoring — Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability.
- Daily Operations — Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end‑of‑day/start‑of‑day procedures.
- Incident & Problem Management — Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post‑incident reviews.
- Performance Tuning — Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations.
- Change & Release Support — Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
- Shift Handover & Documentation — Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication.
- Process Improvement & Automation — Participate in the investigation, implementation, and operation of tools and scripts to automate, streamline, and continuously improve operational workflows.
- Collaboration — Work closely with Development, QA, Infrastructure, and partner teams to resolve cross‑functional issues and support business‑critical initiatives.
Required Qualifications
- 5+ years of experience managing or supporting mission‑critical production software applications.
- Strong working knowledge of Linux server operating systems.
- Proficiency in scripting and automation — Bash and/or Python.
- Hands‑on experience with SQL and relational databases.
- Demonstrated incident management and technical troubleshooting skills.
- Solid understanding of escalation procedures and SLA‑driven environments.
- Excellent interpersonal, verbal, and written communication skills.
- Strong attention to detail and a proactive, ownership‑driven mindset.
- Willingness to work in a 24/7 rotational shift model, including nights and weekends.
Preferred Qualifications
- Background in financial services, fintech, or regulated exchange environments.
- Knowledge or experience of options and futures trading markets.
- Experience with FIX protocol and trading system applications.
- Familiarity with monitoring and observability tools — Grafana, Zabbix, Splunk, Logic Monitor.
- Experience with messaging and middleware systems — Kafka, AMQ, Tomcat.
- Working knowledge of high availability systems and clusters.
- Hands‑on experience with AWS (EC2, CloudWatch, S3, etc.).
- Experience with change and release management processes.
- Exposure to SFTP / file transfer workflows and monitoring.
Application Support Engineer employer: Visa Hunt
Gartner is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. With a strong emphasis on employee growth, you will have access to mentorship opportunities and resources to advance your career while working in a hybrid model that promotes work-life balance. Located in a vibrant market, Gartner offers the unique advantage of engaging with top executives globally, making your contributions impactful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Visa Hunt or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Visa Hunt.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Visa Hunt.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Visa Hunt that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Visa Hunt.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Visa Hunt and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Visa Hunt
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Visa Hunt uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
