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- Tasks: Manage customer support calls and maintain accurate records with precision.
- Company: Join ViS Security Solutions, a leader in physical security and fire detection technology.
- Benefits: Enjoy 30 days paid holiday, private medical insurance, and a comprehensive pension scheme.
- Why this job: Be part of an innovative team that values communication and problem-solving skills.
- Qualifications: Must have 5 GCSEs and 3 A-Levels or equivalent; strong communication skills required.
- Other info: This role is in-person, Monday to Friday, and not IT security focused.
The predicted salary is between 24000 - 36000 £ per year.
Exciting Opportunity at the Forefront of Physical Security and Fire Detection Technology Are you a great communicator with a knack for solving problems and keeping customers happy? ViS Security Solutions is looking for a dynamic Helpdesk Administrator to join our cutting-edge team! What We Offer: Competitive Salary (Based on Experience) Generous Benefits Package: 30 Days Paid Holiday Comprehensive Pension Scheme Private Medical Insurance (after 6-month probation) Sick Pay Benefits (after 6-month probation) Your Role Will Include: Managing customer support calls with professionalism and precision Expertly logging and tracking service interactions using Mentor Cash CRM Efficiently dispatching service engineers Maintaining accurate customer records * Note: This is not an IT Security Role What We’re Looking For: Essential Skills: Exceptional communication abilities Microsoft Office wizardry Razor-sharp attention to detail Masterful multitasking skills Problem-solving prowess Bonus Points: Technical support background Familiarity with Mentor Cash CRM Security industry knowledge Qualifications: Minimum 5 GCSEs (Grade C and above), including English and Maths 3 A-Levels or Equivalent Working Hours 9am to 5pm Monday to Friday and in person. We do not offer flexible working for this role Other Information ViS Security Solutions is an Equal Opportunities Employer. You must currently have the right to live and work in the UK No Recruitment Agencies, Please Are you ready to secure an exciting career with a leading security solutions provider? Apply now and become part of our innovative team! Skills: Communication Attention to detail Multitasking Verbal And Written Communication Benefits: Paid Holiday sickpay private medical
Customer Service Administrator employer: ViS Security Solutions Limited
Contact Detail:
ViS Security Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Make sure to highlight your exceptional communication skills during the interview. Prepare examples of how you've effectively resolved customer issues in the past, as this will demonstrate your problem-solving prowess.
✨Tip Number 2
Familiarize yourself with Mentor Cash CRM before the interview. If you can show that you have a basic understanding of how it works, it will give you an edge over other candidates who may not be as prepared.
✨Tip Number 3
Emphasize your attention to detail and multitasking abilities. Be ready to discuss specific situations where you successfully managed multiple tasks while maintaining accuracy, as this is crucial for the role.
✨Tip Number 4
Research the security industry and ViS Security Solutions specifically. Understanding their products and services will not only help you answer questions but also show your genuine interest in the company.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasize your exceptional communication abilities, attention to detail, and problem-solving skills in your CV and cover letter. Provide specific examples of how you've successfully managed customer interactions in the past.
Showcase Technical Proficiency: If you have experience with Microsoft Office or Mentor Cash CRM, make sure to mention it. Highlight any relevant technical support background or familiarity with the security industry to give yourself an edge.
Craft a Strong Cover Letter: Write a compelling cover letter that not only expresses your enthusiasm for the role but also explains why you are a great fit for ViS Security Solutions. Make sure to address the company's values and how you can contribute to their team.
How to prepare for a job interview at ViS Security Solutions Limited
✨Showcase Your Communication Skills
As a Customer Service Administrator, exceptional communication is key. Prepare to demonstrate your ability to convey information clearly and effectively during the interview. Think of examples where you successfully resolved customer issues through strong communication.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges or solved problems for customers. This will showcase your problem-solving prowess, which is essential for this role.
✨Familiarize Yourself with Mentor Cash CRM
Since the role involves logging and tracking service interactions using Mentor Cash CRM, it would be beneficial to familiarize yourself with this system beforehand. If you have experience with similar CRM tools, be sure to mention that.
✨Demonstrate Attention to Detail
Attention to detail is crucial in managing customer records and service interactions. Prepare to provide examples of how your meticulous nature has positively impacted your previous work or projects.
