We are seeking a proactive and detail-oriented L2 Production Support Specialist to ensure the stability, reliability, and performance of critical production systems. The candidate will provide second-level support, resolve incidents, manage user queries, and collaborate with cross-functional teams to maintain application uptime and service quality.Production Support & Incident Management
Provide L2 support for production applications, ensuring minimal downtime.Troubleshoot and resolve incidents, service requests, and production issues within defined SLAs.Perform root cause analysis (RCA) and implement preventive measures.Work on incident prioritization, escalation, and resolution via ServiceNow.Monitoring & Alerts Handling
Monitor system health using tools like ITRS (Gateway) or equivalent monitoring tools.Respond to alerts, analyze logs, and take appropriate corrective actions.Ensure proactive monitoring and issue prevention.
Database & Backend Support
Write and execute complex SQL queries to investigate and resolve data-related issues.Perform data validation, troubleshooting, and fixes in Oracle databases.Support database-related activities like performance tuning (basic level preferred).Unix/Linux Support
Execute and troubleshoot issues using Unix/Linux commands and shell scripts.Analyze application logs and system logs to identify issues.Manage jobs, processes, and batch executions.User & Business Support
Handle user queries and requests efficiently with high customer satisfaction.Communicate updates on incidents and tickets to stakeholders.Provide functional and technical support to business users.Service Management
Work with ServiceNow for ticket handling (incident, problem, change management).
Maintain accurate documentation for issues, resolutions, and processes.
Participate in change management and release activities.
Key Skills Required
Technical Skills
Strong knowledge of
SQL (advanced queries, joins, indexing concepts)
Oracle Database
Unix/Linux (shell scripting, commands, log analysis)
Experience with monitoring tools like ITRS (preferred) or similar monitoring solutions
Familiarity with ServiceNow or other ITSM tools
Understanding of Batch processing, scheduling tools (Autosys/Control-M – optional)
L2 support in London employer: Virtusa
As a Payment Business Analyst at our company, you will thrive in a dynamic and supportive work environment that values innovation and collaboration. We offer comprehensive training and development opportunities to help you grow your career while working alongside industry experts in the fast-paced FX market. Our commitment to employee well-being is reflected in our flexible work arrangements and a culture that encourages open communication and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land L2 support in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Virtusa values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Virtusa might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Virtusa!
✨Direct Apply to Virtusa
Let's not forget to apply directly through the Virtusa website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Virtusa.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Virtusa. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Virtusa
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
