Program Manager in London

Job Description:

1) Programme Manager

Overview of role
The Programme Manager is accountable for mobilising and delivering assigned
Corporate Banking projects within the Programme Director's portfolio, from mandate through implementation and
transition to business ownership. The role turns agreed outcomes into an executable project plan, establishes clear
ownership, coordinates delivery across business, technology and operations, and gives the Programme Director and
sponsors transparent control of scope, milestones, cost, risk, dependencies, readiness and benefits. The Programme
Manager owns day-to-day project delivery within the approved mandate. The Programme Director retains ownership of
the overall programme, portfolio integration, strategic priorities, cross-project trade-offs and executive accountability.

Key responsibilities
Project mobilisation and integrated planning
• Translate the approved mandate and business case into a clear project definition covering outcomes, scope, delivery
approach, governance, workstreams, milestones, resources, funding assumptions and acceptance criteria.
• Build and maintain the integrated project plan, critical path and milestone baseline across business, technology,
operations, data, risk, legal, compliance, finance, change and third parties.
• Establish delivery rhythms, decision rights, tolerances, escalation routes and clear accountability for project team
members and Workstream Leads.
• Confirm that delivery plans are realistic, dependency-aware and aligned to the wider portfolio roadmap maintained by
the Programme Director.

Delivery leadership and execution
• Lead delivery across projects and workstreams, maintaining pace while protecting quality, control and client
outcomes.
• Hold project team members and Workstream Leads to account for plans, milestones, deliverables, risks, decisions
and recovery actions.
• Resolve cross-workstream blockers and conflicts; escalate promptly where resolution requires portfolio, sponsor or
governance intervention.
• Manage scope and change control so impacts on outcomes, timeline, cost, resources, controls and benefits are
understood before approval.
• Coordinate internal teams and delivery partners, ensuring commercial commitments and deliverables are integrated
into the programme plan.

Governance, risk and assurance
• Operate proportionate programme governance aligned to company standards and applicable regulatory obligations.
• Own project-level RAID, dependency, decision and change-control disciplines, with clear owners, dates and
escalation paths.
• Prepare concise, evidence-based reporting for the Programme Director, sponsor and governance forums, including
trajectory and forecast rather than status alone.
• Plan and support independent assurance, internal audit, risk, compliance and architecture reviews; close findings
through traceable actions.
• Maintain delivery evidence and decision records sufficient to support governance, audit and regulatory scrutiny.

Financial, resource and supplier management
• Manage the approved project budget, forecast, actuals and financial risks, working with Finance and delivery leads to
address variance.
• Maintain an integrated resource plan covering demand, capacity, critical skills, key-person dependencies and
onboarding needs.
• Support commercial management of suppliers, including deliverables, statements of work, milestones, acceptance,
performance and remediation.
• Provide the Programme Director with clear forward views of project funding, resource pressure, delivery choices and
required cross-project decisions.

Implementation, readiness and benefits
• Establish an integrated readiness approach covering testing, operational readiness, controls, data, migration,
training, communications, service transition and client impact.
• Define evidence-based go/no-go criteria and coordinate readiness reviews so decisions are timely and transparent.
• Ensure transition into business-as-usual ownership includes operational acceptance, support arrangements, control
ownership and residual-risk treatment.
• Track benefit-enabling outcomes against the business case and hand ongoing benefit ownership to the accountable
business owner.

Leadership and stakeholder engagement
• Build trusted relationships with senior sponsors and stakeholders across Corporate Banking, Technology, Operations
and enabling functions.
• Communicate complex delivery information clearly, adapting the message for executive, governance and delivery
audiences.
• Create an inclusive, outcome-focused team environment, supporting delivery leads and reinforcing accountability
without creating unnecessary bureaucracy.
• Challenge constructively when commitments, assumptions or decisions threaten agreed outcomes or control
standards.

Core skills, knowledge and experience
Mandatory skills and attributes
• Act with integrity at all times and embrace the Consumer Duty Principles and the philosophy of treating customers
fairly.
• Regulatory knowledge applicable to the role and the ability to embed risk and control requirements into delivery.
• Ability to guide, influence and quality-assure colleagues operating in a matrix delivery structure.

Essential experience and knowledge
• Typically eight or more years' programme, project or transformation delivery experience, including accountability for
complex, multi-workstream projects.
• Strong financial-services experience, preferably in UK Corporate Banking, transaction banking, lending, channels,
payments, risk, data or core-platform change.
• Demonstrable ownership of project planning, governance, RAID, dependencies, budget, resources, suppliers,
implementation readiness and executive reporting.
• Experience delivering across business and technology in a matrix environment with senior stakeholders and multiple
accountable teams.
• Experience managing material change through testing, operational readiness, cutover, transition and post-
implementation stabilisation.
• Working understanding of business cases, benefits, procurement, commercial management and regulated change
assurance.

Desirable
• Experience of banking-platform implementation or integration, complex data migration, regulatory delivery or client-
facing digital change.

• Recognised qualification such as MSP, PRINCE2 Practitioner, APM PMQ/ChPP, PMI PMP or equivalent
demonstrable experience.
• Experience leading blended permanent, contractor and supplier teams across agile, waterfall and hybrid delivery
models.

Skills and behaviours
• Strong programme leadership, structured problem-solving and delivery judgement.
• Able to move between executive-level outcomes and detailed delivery evidence without losing clarity.
• Commercially aware, financially disciplined and comfortable making trade-offs within agreed authority.
• Clear, concise and credible communicator who can influence, challenge and create alignment.
• Calm under pressure, resilient, pragmatic and persistent in following through to resolution.
• Collaborative and culturally aligned: accountable, curious, client-focused and willing to challenge convention.

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2) PMO Manager

Essential experience and knowledge
• Typically six or more years' PMO, programme controls, portfolio reporting or delivery-governance experience,
including management of a PMO service.
• Experience in financial services or another regulated environment, preferably supporting complex business and
technology programmes.
• Strong practical knowledge of integrated planning, milestone control, RAID, dependencies, change control,
governance, assurance and reporting.
• Experience consolidating financial, resource, delivery and benefits information across multiple programmes or
projects.
• Advanced capability in Microsoft Excel and PowerPoint, and practical experience with delivery tooling such as
Microsoft Project, Azure DevOps, Jira, Planview, Clarity or equivalent.
• Demonstrable ability to improve information quality, challenge delivery data and convert detail into executive-level
insight.

Desirable
• Experience establishing or resetting a PMO for a major banking programme or portfolio.
• Recognised qualification such as P3O, MSP, PRINCE2, APM PMQ, PMI PMP or equivalent demonstrable
experience.
• Experience with Power BI or comparable reporting automation, including controlled source data and repeatable
management dashboards.
• Exposure to procurement, supplier governance, audit, regulatory change, readiness and benefits management.

Skills and behaviours
• Highly organised, analytical and precise, with strong judgement about materiality and escalation.
• Able to challenge senior delivery colleagues constructively while maintaining collaborative relationships.
• Clear writer and confident facilitator, able to make governance purposeful and decision-oriented.
• Service-minded but firm on accountability: supports delivery without absorbing ownership that belongs with
Programme Managers.
• Comfortable managing competing deadlines, incomplete information and periods of high delivery pressure.
• Pragmatic, curious and improvement-focused, with a strong commitment to reliable data and simple controls.