Data Centre Operations Leader in West Drayton

About VIRTUS Data Centres is the UK’s fastest growing data centre provider which owns, designs, builds and operates the country’s most efficient and flexible data centres. VIRTUS Data Centres is a trusted provider of critical digital infrastructure across the UK and Europe. With a strong UK foundation and a rapidly expanding European presence, we design, build, own, and operate resilient, secure, and energy-efficient data centres for some of the world’s leading organisations.

Our ambition is to play a key role in enabling the next generation of digital infrastructure, delivering sustainable and innovative solutions while living our core values of Care, Helpful, Pride, Reliability, and Dedication.

Job Summary: Reporting to the Cluster Director, the Data Centre Manager (DCM) is responsible for the day-to-day management and successful operation of the site. The scope includes Data Centre Management, customer implementations, operational continuity, reporting along with the day-to-day management of the VIRTUS team and 3rd party contractors.

Duties And Responsibilities:

• Technical Resource
• Facilities Management – Managing FM Provider
• H&S and Compliance
• Responsible Operations Financial Budgeting
• Site level Procurement
• Site Risk Management
• Supports ensuring all Emergency Operating Procedures (EOPs), Standard Operating Procedures (SOPs) and Method of Operations (MOP) are in place and accurate for their site(s). Provide assistance for other sites including peer review.
• Responsible for critical infrastructure asset management and asset lifecycle
• Audit aware and support frequent audit process.
• Capacity management including power, floor space and assisting with forecasting loadings.
• Change management approval site level responsibility.
• Support the FM team with Incident and problem management.
• Managing new and existing customer requirements (site tours, reporting and service reviews etc).
• Responsible for the day-to-day operations and customer requirements including small projects.
• Participation on Data Centre scenario testing, track and log issues with any lessons learned.
• Responsible for managing the internal cabling (and external carrier fibres brought into the building) to a high standard.
• Manage equipment lifecycle including budgeting, technical feasibility, critical spares, operational risk reduction and improvement planning.
• Site Availability: All activities the role is involved with must be focused on zero downtime and adequate risk analysis and mitigation.
• Aware of customer contractual SLA’s and KPI’s
• Responsible for managing and escalating any potential customer affecting issues.
• DCM is part of the incident response process and may be required to respond out of hours.
• Third Party Monitoring: Supports for the day to day performance management of FM Service Provider ensuring all sub Vendors work is completed to a high standard.
• Team Management: Create a positive, team-work focused environment on site, including with FM and 3rd party providers, encourage cross departmental collaborative working and lead by example.
• Actively manage and coach your direct reports, creating opportunities to share knowledge and continuous improvement.
• There will be occasions where the Data Centre Manager is required to attend site in the event of unplanned circumstances.
• Ensure that the team know the correct escalation processes for all issues.
• Planned Preventative Maintenance: Validating all PPM’s are completed on time, managing any faults or advisories that have been reported are logged and tracked through to completion.
• Reporting: Assist with monthly reporting on customer power usage, PUE, capacity, trackers, board packs and ensuring all information is correct and delivered on time.
• Quality updates for the daily call and attendance at weekly/monthly service review, maintenance and construction meetings.

General Responsibilities:

• Ensure the provision of a safe and healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required.
• Ensure the Data Centre is visually kept to a high standard at all times.
• Any other reasonable requests made by your line manager.
• Normal working hours are Monday to Friday, with the requirement to participate in the escalation management on call rota and working out-of-hours, to oversee critical work and manage the escalation of serious issues on sites.

Person Specification:

• Experience in a Data Centre or other similar critical Management role.
• Experience of managing a team and ability to create and maintain a positive team environment.
• Strong and demonstrable process management and development experience in a live operational environment.
• Extensive real-time Incident / Fault management experience in a business-critical environment.
• Managing 3rd party suppliers to deliver against stringent SLA’s.
• Financial and Budget Management.
• Good understanding of Health and Safety, ISO standards, and compliance, BMS, PMS, fire systems.
• Knowledge of Data Centre Customer installations, such as racks, HAC, cabling, cross connects, power, testing and customer acceptance.
• Customer ticket logging systems. MAXIMO and Service Now desired.
• Attention to detail with high personal standards and the desire to complete tasks on time.
• This role comes with an on-call element, which will require the post holder to participate in an out-of-hours on-call escalation rota.
• In line with VIRTUS’ Vetting Policy, the successful applicant must be willing to undergo a BS7858 screening process.

VIRTUS is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.