Technical Day Manager

Overview

VIRTUS Data Centres is a rapidly growing European based Data centre provider which owns, designs, builds and operates efficient and flexible data centres. Our current European expansion plans include 300MW+ campus developments in Berlin and Milan with further plans to expand into additional European countries. Our first data centres are due to open in Berlin in 2026, quickly followed by other campuses. Our mission is to consistently exceed the expectations of customers through innovative, high-quality solutions and services. We value intelligent thinkers with positive, open and collaborative attitudes who add to the quality of our customer proposition and business. We value individual endeavour and initiative and encourage teamwork and togetherness because collective experience and expertise is VIRTUS' greatest strength.

Job Summary

Reporting to the Technical Manager, the Technical Day Manager will support the site team on all technical plant aspects, coordinating PPM and break/fixes working between the DCM and the Facilities team (subcontracted). The scope includes Data Centre management, working closely with new and existing customers, operational continuity and the management of service delivery on the sites/campus through our specialist subcontractor who undertakes M&E and ICT tasks. Working hours: Between 8am-5pm.

Duties and Responsibilities

• Witness all critical works on site.
• Management of M&E tasks to ensure service delivery meets expectations.
• Assist in scenario testing and training for the site teams.
• Maintaining zero customer downtime including any breaches to contractual SLAs and KPIs.
• Work closely with the Service Management Centre (SMC) on the change control process, ensuring customer communications and incident updates are accurately reported and managed.
• Draft post-incident reviews.
• Ensure management of specialist contractors across the Data Centres, ensuring contracted service delivery is received and reactive tasks are logged and completed to a high standard.
• Ensure all staff, customers and contractors' adherence to site policies and operational processes.
• Assist in the management of the site Maximo CAFM system.
• Work with the Technical/Operations team on weekly and monthly site reports to ensure quality updates.

General Responsibilities

• Ensure a safe and healthy working environment, and compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements.
• Understanding of Health and Safety policies, procedures and best practices.
• Provide support and remote cover to neighbouring Data Centres if required.
• Any other reasonable requests by line manager.

Experience

• Experience in a Data Centre or other similar critical Management role.
• Strong and demonstrable process management experience in a live operational environment.
• Real-time Incident/fault management experience in a business-critical environment.
• Experience with business continuity, risk management, incident management and day-to-day engineering tasks.

Knowledge

• Good health and safety and environmental knowledge.
• Mechanical or electrical engineering with working knowledge of BMS, PMS and fire systems.

Skills

• Flexible, adaptable and innovative.
• Great team player.
• Strong ownership, accountability and sense of urgency to drive issues to conclusion.
• Good communication skills (verbal and electronic).

Additional Information

In line with VIRTUS' Vetting Policy, the successful applicant must be willing to undergo a BS7858 screening process. VIRTUS is an equal opportunity employer. We celebrate diversity and are committed to an inclusive work environment. We reserve the right to close this post for applications should sufficient applications be received. VIRTUS Data Centres does not accept unsolicited support from search firms for employment openings. CVs/resumes submitted by search firms to any VIRTUS employee without an active, written search agreement for a specified role will become the property of VIRTUS. No fees will be paid for candidates hired from agency submissions made without such an agreement. Existing agency partnerships must adhere to position-specific terms outlined in their agreements.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Engineering and Information Technology

Industries: IT Services and IT Consulting