At a Glance
- Tasks: Be the first point of contact for customer inquiries and manage service requests.
- Company: Join VIRTUS Data Centres, a leader in data management.
- Benefits: Flexible shift work, competitive pay, and a supportive team environment.
- Other info: Great opportunity for growth in a dynamic tech-focused company.
- Why this job: Kickstart your career in customer support and make a difference every day.
- Qualifications: GCSE English and Maths; customer service experience is a plus.
The predicted salary is between 25000 - 32000 £ per year.
VIRTUS Data Centres is seeking a Service Desk Analyst to join its Service Management Centre in Southall, UK.
You will be the first point of contact for customer inquiries via phone and email, helping to manage service requests and communications effectively.
The role involves shift work, either 7am-7pm or 7pm-7am, with responsibilities including answering calls, responding to emails, and maintaining customer information databases.
Applicants should have GCSE English and Maths, with experience in customer service preferred.
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We think you need these skills to ace Service Desk Specialist - Customer Support & Incidents in Southall
Customer Service
Communication Skills
Phone Etiquette
Email Management
Database Management
Problem-Solving Skills
Time Management
