At a Glance
- Tasks: Manage technical operations and ensure seamless service delivery in a fast-paced data centre environment.
- Company: Join VIRTUS Data Centres, the UK's fastest growing data centre provider.
- Benefits: Competitive salary, career growth, and a chance to be part of the 4th industrial revolution.
- Other info: Dynamic team environment with ongoing opportunities for personal and professional development.
- Why this job: Make a real impact by supporting critical operations that power everyday digital experiences.
- Qualifications: Experience in data centre management and strong problem-solving skills required.
The predicted salary is between 36000 - 60000 £ per year.
VIRTUS Data Centres is the UK’s fastest growing data centre provider which owns, designs, builds and operates the country’s most efficient and flexible data centres. In May 2023 we announced our plans to expand into continental Europe, with our first data centre due to open in Berlin in 2026, to be quickly followed by two full campuses and expansion into other countries in the pipeline.
Our purpose is to serve humanity by being an active, positive participant in the 4th industrial revolution. When we talk about our purpose, we refer to our customers’ customers; the child playing a computer game, the person watching their favourite movie, booking a medical appointment, a plane ticket, a hotel or doing their online banking; those things can’t be done if we don’t do our job.
Our mission is to consistently exceed the expectations of customers through innovative, high-quality solutions and services. We employ intelligent thinkers – people with positive attitudes, who add to the quality of our customer proposition and business. We value individual endeavour and initiative and encourage teamwork and togetherness because collective experience and expertise is VIRTUS’ greatest strength.
This is a pooled job posting, as we continuously seek talented individuals for this role throughout the year. Applications are reviewed on an ongoing basis, and we will reach out to suitable candidates as opportunities arise.
Job Summary
Reporting to the Technical Manager, the Technical Shift Manager will support the site team on all technical plant aspects, coordinating PPM and break/fixes working between the DCM and the Facilities team (subcontracted). The scope includes Data Centre management, working closely with new and existing customers, operational continuity and the management of service delivery on the sites/campus through our specialist subcontractor who undertakes M&E and ICT tasks.
Working hours: Continental shift pattern - 12-hour shifts between 6am-6pm and 6pm-6am.
Key Duties and Responsibilities
- Witness all critical works on site.
- Management of M&E tasks to ensure service delivery meets expectations.
- Assist in scenario testing and training for the site teams.
- Maintaining zero customer downtime including any breaches to contractual SLAs and KPIs.
- Work closely with the Service Management Centre (SMC) on the change control process, ensuring customer communications and incident updates are accurately reported and managed.
- Draft post-incident reviews.
- Ensuring the management of specialist contractors, working across the Data Centres, ensuring contracted service delivery is received, that reactive tasks are logged and work is completed to a high standard.
- Ensuring all staff, customers and contractors’ adherence to site policies and operational processes.
- Assisting in the management of the site Maximo CAFM system.
- Work with the Technical/Operations team on weekly and monthly site reports to ensure quality updates.
General Responsibilities
- Ensure the provision of a safe and healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required.
- A good understanding of the Health and Safety policies, procedures and best practices.
- Out of hours on call for any emergencies.
- Provide support and remote cover to neighbouring Data Centres if/when required.
What Success Looks Like In 12 Months’ Time
- Built up an extensive knowledge of the building and driving of the team's knowledge growth.
- Comprehend VIRTUS operations processes ensuring they are followed.
- Have a positive team impact and integrated within your shift team and the wider teams.
- Familiar with customer requirements and report generating.
- Develop team to work safely, effectively and with high regard to human error avoidance.
Person Specification
Experience
- Experience in a Data Centre or other similar critical Management role.
- Strong and demonstrable process management experience in a live operational environment.
- Real-time Incident/fault management experience in a business-critical environment.
- Experience with business continuity, risk management, incident management and day-to-day engineering tasks.
Knowledge
- Good health and safety and environmental knowledge.
- Mechanical or electrical engineering with working knowledge of BMS, PMS and fire systems.
Skills
- Flexible, adaptable and innovative.
- Great team player.
- Strong ownership, accountability and sense of urgency to drive issues to conclusion.
- Good communication skills (verbal and electronic).
In line with VIRTUS’ Vetting Policy, the successful applicant must be willing to undergo a BS7858 screening process.
Our talented teams design, build and operate the world's best Data Centres.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: IT Services and IT Consulting
Technical Shift Manager in London employer: VIRTUS Data Centres
VIRTUS Data Centres is an exceptional employer, offering a dynamic work environment in West Drayton where innovation meets collaboration. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement within the rapidly evolving data centre industry. Join us to be part of a forward-thinking team that values safety, efficiency, and sustainability in every project.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Shift Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what VIRTUS Data Centres values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges VIRTUS Data Centres might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at VIRTUS Data Centres!
✨Direct Apply to VIRTUS Data Centres
Let's not forget to apply directly through the VIRTUS Data Centres website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Shift Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at VIRTUS Data Centres.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at VIRTUS Data Centres. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at VIRTUS Data Centres
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
