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- Tasks: Be the first point of contact for customer queries and support service requests.
- Company: Join VIRTUS, a leading Service Management Centre with a focus on customer satisfaction.
- Benefits: Flexible shift patterns, competitive pay, and opportunities for skill development.
- Other info: Enjoy a supportive team atmosphere with opportunities for career advancement.
- Why this job: Gain valuable experience in customer service while working in a dynamic environment.
- Qualifications: Strong customer service and administration skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Working as part of the VIRTUS Service Management Centre (SMC), we are seeking someone with good Customer Service and Administration skills to undertake the role of Service Desk Analyst. You will be the first point of contact for all customer phone calls, email queries and service requests. You will also play a key role in issuing customer communications to support the VIRTUS Incident and Change Management processes.
This is a shift position working 12‑hour shifts between 7am‑7pm and 7pm‑7am on a rota basis to include weekends.
Service Desk Analyst in London employer: VIRTUS Data Centres
Contact Detail:
VIRTUS Data Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in London
✨Tip Number 1
Make sure you know the ins and outs of customer service. Brush up on your communication skills because you'll be the first point of contact for customers. Practise active listening and empathy to really connect with them.
✨Tip Number 2
Get familiar with common IT issues and solutions. As a Service Desk Analyst, you'll need to troubleshoot problems quickly. Consider doing some online courses or watching tutorials to boost your tech knowledge.
✨Tip Number 3
Network with current Service Desk Analysts or join relevant forums. This can give you insights into the role and help you understand what employers are looking for. Plus, it’s a great way to learn about potential job openings!
✨Tip Number 4
When you're ready to apply, do it through our website! We want to see your application, and applying directly helps us keep track of your progress. Don’t forget to follow up after submitting your application to show your enthusiasm!
We think you need these skills to ace Service Desk Analyst in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and provided support in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Desk Analyst role. Mention how your skills align with the job description and what makes you a great fit for our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the important bits that show why you’re the right person for the job.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at VIRTUS Data Centres
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you handle difficult customers or resolve conflicts, as this role is all about being the first point of contact for clients.
✨Familiarise Yourself with Incident Management
Understand the basics of incident and change management processes. Research VIRTUS's approach to these processes so you can speak knowledgeably about how you would support them in your role.
✨Prepare for Shift Work Questions
Since this position involves 12-hour shifts, be prepared to discuss your availability and how you manage work-life balance. Show that you're flexible and ready to adapt to the shift patterns.
✨Practice Common Interview Questions
Anticipate questions related to your administration skills and experience with service requests. Practising your responses will help you feel more confident and articulate during the interview.