Office Manager in London

About VIRTUS

VIRTUS Data Centres is the UK’s fastest-growing data centre provider. We own, design, build, and operate some of the most energy-efficient, flexible, and secure data centres in Europe. In 2023, we announced our expansion into continental Europe, starting with Berlin and Milan, with plans to grow further across the region. At VIRTUS, we aim to be a positive force in the fourth industrial revolution—delivering innovative solutions while staying firmly rooted in our core values: Clarity & Quality, Accountability, Customer Commitment, Purposeful Innovation, and Capability & Growth.

Job Summary

The Office Manager is responsible for the end-to-end management of VIRTUS' UK Head Office (LONDON Central) environment, ensuring it is a safe, well-maintained and high-quality workplace that supports both employee experience and business operations. This role acts as the central point of coordination for all office-related services, including supplier management, facilities oversight and landlord engagement. Working closely with internal teams, the Office Manager ensures the office operates efficiently, remains compliant and reflects the standards of the business. As part of the Executive Support Team, the role contributes to a collaborative, centralised function that provides seamless operational support across the business. This role is based at our central London office 5 days a week Mon-Fri.

Duties and Responsibilities

• Front of House & Office Operations
  • Own the day-to-day running of LONDON Central, maintaining consistently high standards across all environments, facilities and shared spaces.
  • Act as the primary front of house presence, creating a professional and welcoming experience for visitors, managing arrivals and access, meeting room bookings and hospitality (e.g. room setup and catering).
  • Manage post, couriers and deliveries.
  • Provide a visible and approachable presence in the office, supporting day-to-day workplace needs.
  • Support and coordinate office-based activities and initiatives that contribute to a positive and engaging workplace culture (e.g. small-scale events, seasonal moments and team engagement activities).
  • Maintain internal documentation for office operations and procedures.
  • Ensure appropriate on-site coverage aligned with business needs – based at LONDON Central 5 days per week.
• Supplier & Facilities Management
  • Manage office supplies, stationery, kitchen provisions and workplace equipment.
  • Manage all office-related supplier contracts (including landlord/Service Charge related costs) and budgets, ensuring cost control, value for money and strong service delivery.
  • Act as the primary point of contact for maintenance, coordinating schedules and ensuring facilities, equipment and service standards are consistently met.
• Landlord & Building Management
  • Act as the primary point of contact for the landlord and building management, representing the business on all office-related matters.
  • Oversee building-related activities ensuring maintenance, access and shared services are effectively coordinated and issues resolved.
• Compliance, Security and Health & Safety
  • Support a safe and compliant office environment, working with internal teams to ensure policies, standards and regulatory requirements are consistently met.
  • Coordinate audit preparation, documentation and compliance activities (including ISO frameworks), maintaining accurate records and partnering with internal specialists (ownership remains with the Compliance Team).
  • Own and coordinate office-specific business continuity plans, ensuring readiness for workplace disruptions and working with relevant teams to maintain resilience of office operations.
• Stakeholder & Team Collaboration
  • Act as the primary contact for employees on office-related matters, building strong working relationships across the business.
  • Support onboarding logistics for new starters at LONDON Central including access arrangements, new starter kits and LONDON Central specific safety / security inductions.
  • Coordinate with internal teams (e.g. IT, People, Security and Compliance) to support the smooth running of LONDON Central.
  • Support internal communication of office-related updates and changes to employees where relevant.
  • Work collaboratively as part of the Executive Support Team, contributing to shared responsibilities, cross-cover and wider business priorities where appropriate.

What does good look like in 12 months:

• Manages the operational effectiveness of LONDON Central’s environment with a high degree of autonomy.
• Accountable for delivering a high-quality workplace that impacts employee experience and business operations.
• Owns supplier relationships and influences service delivery outcomes.
• Supports compliance and audit readiness through coordination and documentation.
• Works cross-functionally with multiple internal and external stakeholders.

Qualifications:

• Knowledge, Skills & Experience
  • Proven experience in office management, workplace operations or facilities coordination.
  • Experience managing third-party suppliers and service providers.
  • Strong organisational skills with the ability to manage multiple priorities.
  • Excellent stakeholder management and communication skills.
  • Understanding of workplace compliance and health & safety requirements.
  • Experience supporting audit processes or working in regulated environments is advantageous.
  • Proactive, hands-on approach with a strong sense of ownership and accountability.
• Key Behaviours
  • Takes ownership of the workplace environment and standards.
  • Builds strong, collaborative relationships across the business.
  • Demonstrates attention to detail and pride in delivery.
  • Proactive and solutions-focused, addressing issues before they escalate.
  • Works as part of a team, contributing to shared success and supporting others.

In line with VIRTUS’ Vetting Policy, the successful applicant must be willing to undergo a BS7858 screening process.