Central Monitoring Operator in London

About VIRTUS

VIRTUS Data Centres is the UK’s fastest-growing data centre provider. We own, design, build, and operate some of the most energy-efficient, flexible, and secure data centres in Europe. In 2023, we announced our expansion into continental Europe, starting with Berlin and Milan, with plans to grow further across the region. At VIRTUS, we aim to be a positive force in the fourth industrial revolution—delivering innovative solutions while staying firmly rooted in our core values: Clarity & Quality, Accountability, Customer Commitment, Purposeful Innovation, and Capability & Growth.

Job Summary

Working as part of the VIRTUS Monitoring Team, we are seeking someone with good analytical and administrative skills to undertake the role of Central Monitoring Operator. You will be the first line of defence in a time critical environment against any alarms or events that are detected by VIRTUS Monitoring Systems. You will also play a key role within the VIRTUS Incident Management process.

Working Hours

12-hour shifts between 6am-6pm and 6pm - 6am on a rota basis to include weekends and bank holidays.

Duties And Responsibilities

• Monitoring and responding to all alarms and events that occur on the monitoring system across all facilities.
• Working with the site Facilities Management team to investigate those alarms and respond appropriately.
• Liaising with the VIRTUS Service Management Centre to initiate the Incident Management Process.
• Contribute to critical incidents by providing useful and relevant information from the monitoring systems.
• Monitoring existing incidents using the ITSM platform and flagging alarms that will require potential reassessment by the Facilities Management Team.
• Reporting and analysing alarm data to identify trends and possible improvements that can be made to the process.

What Success Looks Like In 12 Months’ Time

• Confidently understand the Alarm Management Process and independently put it into action.
• Build excellent relationships with the Local Site Operations team.
• Have an excellent understanding of the different kinds of alarms that may occur and what the potential impact to business could be.
• Be more than reactive and start working proactively to prevent potential issues and escalating.
• Confidently contribute during critical incidents without prompting.

Person Specification

Essentials

• Process-driven, with the ability to work towards tight SLAs.
• Competent in the use of Microsoft office applications.
• Excellent communication skills verbal and written.
• Proactive, the ability to work quickly while using your own initiative.
• Resilient, able to remain calm under pressure.
• Good analytical and problem-solving skills.
• Self-motivated, driven to go the extra mile.
• Customer focused.

Desirable

• Previous experience leading or mentoring or managing others within the team.
• Previous experience working within a data centre.
• Previous experience working with Building Management Systems or within a Monitoring role.
• Previous experience of working within a demanding and time critical environment.

This role comes with an on-call element, which will require the post holder to participate in an out-of-hours on-call escalation rota.

In line with VIRTUS’ Vetting Policy, the successful applicant must be willing to undergo a BS7858 screening process.

VIRTUS is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

We reserve the right to close this post for applications should sufficient applications be received.