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- Tasks: Manage technical operations and ensure zero downtime in our cutting-edge Data Centres.
- Company: Join VIRTUS, the UK's fastest-growing data centre provider, leading the fourth industrial revolution.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of an innovative team that values care, reliability, and dedication while making a real impact.
- Qualifications: Experience in Data Centre management and strong communication skills are essential.
- Other info: This is an onsite role with a continental shift pattern; flexibility is key!
The predicted salary is between 42000 - 60000 £ per year.
VIRTUS Data Centres is the UK\’s fastest growing data centre provider which owns, designs, builds and operates the country\’s most efficient and flexible data centres.
In May 2023 we announced our plans to expand into continental Europe, with our first data centre due to open in Berlin in 2026, to be quickly followed by two full campuses and expansion into other countries in the pipeline.
Our purpose is to serve humanity by being an active, positive participant in the 4th industrial revolution. When we talk about our purpose, we refer to our customers\’ customers; the child playing a computer game, the person watching their favourite movie, booking a medical appointment, a plane ticket, a hotel or doing their online banking; those things can\’t be done if we don\’t do our job.
Our mission is to consistently exceed the expectations of customers through innovative, high-quality solutions and services. We employ intelligent thinkers – people with positive attitudes, who add to the quality of our customer proposition and business.
We value individual endeavour and initiative and encourage teamwork and togetherness because collective experience and expertise is VIRTUS\’ greatest strength.
This is a pooled job posting, as we continuously seek talented individuals for this role throughout the year. Applications are reviewed on an ongoing basis, and we will reach out to suitable candidates as opportunities arise.
Job SummaryReporting to the Technical Manager, the Technical Shift Manager will support the site team on all technical plant aspects, coordinating PPM and break/fixes working between the DCM and the Facilities team (subcontracted).
The scope includes Data Centre management, working closely with new and existing customers, operational continuity and the management of service delivery on the sites/campus through our specialist subcontractor who undertakes M&E and ICT tasks.
Working hours: Continental shift pattern – 12-hour shifts between 6am-6pm and 6pm-6am.
Key Duties and ResponsibilitiesTechnical Resource
Witness all critical works on site.
Management of M&E tasks to ensure service delivery meets expectations.
Assist in scenario testing and training for the site teams.
Site Availability
Maintaining zero customer downtime including any breaches to contractual SLAs and KPIs.
Work closely with the Service Management Centre (SMC) on the change control process, that customer communications and incident updates are being accurately reported and managed.
Draft post-incident reviews.
Third Party Monitoring
Ensuring the management of specialist contractors, working across the Data Centres, ensuring contracted service delivery is being received, that reactive tasks are being logged and ensure work is completed to a high standard.
Ensuring all staff, customers and contractors\’ adherence to site policies and operational processes.
Reporting
Assisting in the management of the site Maximo CAFM system.
Work with the Technical/Operations team on weekly and monthly site reports to ensure quality updates.
General Responsibilities
Ensure the provision of a safe and healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required.
A good understanding of the Health and Safety policies, procedures and best practices.
Out of hours on call for any emergencies.
Provide support and remote cover to neighbouring Data Centres if / when required.
Any other reasonable requests made by your line manager.
What success looks like in 12 months\’ time
Built up an extensive knowledge of the building and driving of the teams knowledge growth.
Comprehend VIRTUS operations processes ensuring they are followed.
Have a positive team impact and integrated within your shift team and the wider teams.
Familiar with customer requirements and report generating.
Develop team to work safely, effectively and with high regard to human error avoidance.
Person SpecificationExperienceEssential
Experience in a Data Centre or other similar critical Management role.
Strong and demonstrable process management experience in a live operational environment.
Real-time Incident/fault management experience in a business-critical environment.
Experience with business continuity, risk management, incident management and day-to-day engineering tasks.
KnowledgeEssential
Good health and safety and environmental knowledge.
Mechanical or electrical engineering with working knowledge of BMS, PMS and fire systems.
SkillsEssential
Flexible, adaptable and innovative.
Great team player.
Strong ownership, accountability and sense of urgency to drive issues to conclusion.
Good communication skills (verbal and electronic). In line with VIRTUS\’ Vetting Policy, the successful applicant must be willing to undergo a BS7858 screening process.
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Technical Shift Manager employer: Virtus Data Centres Ltd
Contact Detail:
Virtus Data Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Shift Manager
✨Tip Number 1
Familiarise yourself with VIRTUS Data Centres' values: Care, Helpful, Pride, Reliability, and Dedication. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Highlight your experience in managing M&E tasks and incident management in a data centre environment. Be prepared to discuss specific scenarios where you successfully maintained operational continuity and managed service delivery under pressure.
✨Tip Number 3
Network with current or former employees of VIRTUS Data Centres on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle real-time incidents or faults in a critical environment, as this role requires quick thinking and effective problem-solving skills.
We think you need these skills to ace Technical Shift Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Shift Manager position at VIRTUS Data Centres. Tailor your application to highlight relevant experience in data centre management and incident management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in a similar critical management role, particularly in data centres. Mention specific examples of how you've managed M&E tasks, ensured service delivery, and maintained operational continuity.
Showcase Your Skills: Make sure to showcase your skills that align with the job description, such as process management, communication, and teamwork. Provide concrete examples of how you've demonstrated these skills in previous roles.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your understanding of VIRTUS's values: Care, Helpful, Pride, Reliability, and Dedication. Explain why you are a good fit for their team and how you can contribute to their mission in the fourth industrial revolution.
How to prepare for a job interview at Virtus Data Centres Ltd
✨Understand the Technical Requirements
Familiarise yourself with the technical aspects of the role, especially around M&E tasks and incident management. Be prepared to discuss your experience in these areas and how it relates to maintaining operational continuity.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've handled real-time incidents or faults in previous roles. Highlight your ability to manage crises effectively while ensuring minimal downtime for customers.
✨Showcase Your Teamwork and Communication Abilities
As a Technical Shift Manager, you'll need to work closely with various teams and subcontractors. Be ready to share instances where your communication skills helped resolve issues or improve service delivery.
✨Emphasise Your Commitment to Health and Safety
Given the importance of health and safety in data centres, be prepared to discuss your knowledge of relevant policies and procedures. Show that you prioritise creating a safe working environment for all staff and contractors.
