Technical Manager in Slough

About VIRTUS

VIRTUS Data Centres is the UK’s fastest-growing data centre provider. We own, design, build, and operate some of the most energy-efficient, flexible, and secure data centres in Europe. In 2023, we announced our expansion into continental Europe, starting with Berlin and Milan, with plans to grow further across the region. At VIRTUS, we aim to be a positive force in the fourth industrial revolution—delivering innovative solutions while staying firmly rooted in our core values: Clarity & Quality, Accountability, Customer Commitment, Purposeful Innovation, and Capability & Growth.

Job Summary

Reporting to the Data Centre Manager, the Technical Manager is the technical lead for all activities within the Data Centre.

Duties and Responsibilities

• Technical Resource: Provide technical support to the Data Centre Manager (DCM). Maintain and develop engineering skills for all technical staff onsite. Responsible for ensuring all Emergency Operating Procedures (EOPs), Standard Operating Procedures (SOPs) and Method of Operations (MOP) are in place and accurate for their site(s). Provide assistance for other sites including peer review.
• Site Availability: All activities the role is involved with must be focused on zero downtime and adequate risk analysis and mitigation. Awareness of customer contractual SLA’s and KPI’s – work with the DCM to help stay within the SLAs.
• Third Party Monitoring: Oversee the general quality of third‑party works on site including the technical ability and competency of the FM and third‑party vendors. Validate that Two Party Verification is being followed by the TSMs on site.
• Team Management: Manage a team of Technical Shift Managers (TSMs) and ensure the shift pattern is covered at all times. There will be occasions where the Technical Manager will need to cover a TSM shift in the event of e.g. holiday, sickness, or unplanned circumstances. Ensure the team knows the correct escalations process, especially for client (and any potentially client‑affecting) issues.
• Planned Preventative Maintenance: Assist in the pre and post‑review and signoff of plan works on‑site. Assist the DCM in updating and closing service tickets.
• Reporting: Assist VIRTUS teams with asset management of new assets (asset tagging), asset lifecycle planning, technical feasibility and critical spares. Assist in validating the site capacity readings. Provide feedback on change control and customer power allocations.
• General Responsibilities: Help ensure that all customers, staff and contractors adhere to site policies and operational processes for a safe working environment. Assist in the overall goal of site efficiencies (not at the detriment to uptime). Witness scenario testing and assist in tracking and following up on lessons learnt. Any other reasonable requests made by your line manager.

Person Specification

Experience Essential: Experience in a Data Centre or other similar critical Management role. Experience in managing and developing a team of direct reports. Strong and demonstrable process management experience in a live operational environment. Real‑time Incident/fault management experience in a business‑critical environment. Experience with business continuity, risk management, incident management and day‑to‑day engineering tasks.

Knowledge Essential: Good health and safety and environmental knowledge. Mechanical or electrical engineering with working knowledge of BMS, PMS and fire systems.

Skills Essential: Flexible, adaptable and innovative. Strong collaboration with multiple streams of stakeholders, ranging from colleagues, service partners, clients and third‑party support vendors. Strong ownership, accountability and sense of urgency to drive issues to conclusion. Good communication skills (verbal and electronic).

Normal working hours are Monday to Friday, with the requirement to participate in the escalation management on call rota and working out‑of‑hours, to oversee critical work and manage the escalation of serious issues on sites. In line with VIRTUS’ Vetting Policy, the successful applicant must be willing to undergo a BS7858 screening process. VIRTUS is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.