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- Tasks: Provide top-notch customer support via phone and email, managing queries and requests.
- Company: Join Virtus Data Centres, known for its inclusive and positive work culture.
- Benefits: Enjoy a supportive environment with opportunities for growth and development.
- Other info: Flexible 12-hour shifts, including nights and weekends, to fit your lifestyle.
- Why this job: Be part of a dynamic team making a difference in customer IT support.
- Qualifications: GCSE in English and Maths, plus experience in customer service.
The predicted salary is between 24000 - 30000 £ per year.
Virtus Data Centres Ltd in West Drayton is seeking a Service Desk Analyst to provide customer service and support. The role involves handling customer queries via phone and email, managing requests, and producing service reports.
Candidates must have GCSE in English and Maths and experience in a customer service role. This position requires 12-hour shifts, including nights and weekends. Virtus prides itself on inclusivity and a positive work culture.
Service Desk Analyst - 12h Shifts, Customer IT Support in London employer: Virtus Data Centres Ltd
Contact Detail:
Virtus Data Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - 12h Shifts, Customer IT Support in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Virtus Data Centres on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations, as they’ll want to see how we think on our feet!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when answering questions. Remember, they’re looking for someone who can handle queries effectively over the phone and email.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Virtus.
We think you need these skills to ace Service Desk Analyst - 12h Shifts, Customer IT Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring value to our team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Desk Analyst role. We love seeing genuine enthusiasm, so let your personality come through.
Showcase Your Communication Skills: Since this role involves handling customer queries, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Virtus Data Centres Ltd
✨Know Your Stuff
Make sure you brush up on your customer service skills and any technical knowledge relevant to the role. Familiarise yourself with common IT issues and how to resolve them, as you'll likely be asked about your approach to handling customer queries.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers via phone and email, practice clear and concise communication. Think about examples from your past experiences where you successfully resolved customer issues and be ready to share those during the interview.
✨Be Ready for Shift Work
As the position requires 12-hour shifts, including nights and weekends, be prepared to discuss your availability and how you manage work-life balance. Showing that you're flexible and can handle the demands of shift work will impress the interviewers.
✨Embrace Inclusivity
Virtus values inclusivity and a positive work culture, so be sure to express your alignment with these values. Share any experiences you've had working in diverse teams or how you contribute to a positive environment, as this will resonate well with the company's ethos.