Credit Controller in City of Westminster

About VIRTUS

VIRTUS Data Centres is one of Europe’s fastest-growing and most trusted data centre providers, with a strong heritage in the UK and a rapidly expanding presence across continental Europe. We design, build, own, and operate highly energy‑efficient, scalable, and secure data centres that support the digital infrastructure of global organisations.

Founded in the UK, VIRTUS has established a leading position in key London availability zones and continues to invest heavily in the UK market. Following our strategic expansion into continental Europe in 2023, including the launch of our first campuses in Berlin, we are continuing to grow our footprint across major European markets through 2026 and beyond.

Our ambition is to be a driving force in the fourth industrial revolution, delivering innovative and sustainable digital infrastructure solutions while remaining true to our core values: Care, Helpful, Pride, Reliability, and Dedication.

Job Summary

The role of a credit controller at VIRTUS is to manage the credit control function by ensuring timely collection of outstanding invoices, maintaining accurate records, and supporting the AR function of the company. This role is critical in managing customer accounts, reducing aged debt, and ensuring adherence to agreed payment terms.

Duties and Responsibilities

• Ensure timely and accurate collection and cash processing operations in accordance with group policy/procedures.
• Monitor customer accounts to identify overdue payments and proactively follow up via phone, email, and written correspondence.
• Maintain detailed records of communication with customers regarding outstanding debts.
• Support with the resolution of invoice disputes and escalate complex issues to the Revenue Manager.
• Monitor accounts receivable inbox responding and escalating customer queries.
• Liaise and maintain relationships with Sales and Operations teams to escalate credit control issues.
• Review unallocated receipts, reconcile customer accounts and allocate all customer receipts adhering to the customer remittance advice.
• Prepare and distribute regular aged debt reports and present to the Group Revenue Manager on a weekly basis.
• Prepare the monthly Credit control dashboards for presentation to the CFO.
• Recommend accounts to flag as ‘Risk of disconnect’ or write‑off where necessary.
• Support month‑end and year‑end closing processes related to accounts receivable.
• Update and maintain procedural and controls documentation to ensure compliance with internal audit and in the future SOX requirements.
• Any other reasonable requests made by your line manager.

What success looks like in 12 months’ time:

Proving to be a reliable and conscientious Team Member within the newly specialised AR Function within VIRTUS in order to ensure future SOX compliance readiness. This would involve meeting all KPI targets with respect to:

• Reduction in aged debt (30/60/90+ days).
• Percentage of invoices paid within terms.
• Number of disputes resolved within SLA.
• Accuracy of customer account reconciliations.

Person Specification

Qualifications

Essential:

• Educated to A-level standard.

Desirable:

• Educated to degree level.
• AAT qualification or equivalent (desirable but not essential).

Knowledge

Essential:

• Microsoft Office (Excel, Word, PowerPoint)
• Knowledge of accounting systems (e.g SAP)

Skills

Essential:

• Ability to contribute to and work well with the team.
• Planning and organisation skills and able to prioritise to meet deadlines and cope with fluctuations in workload.
• Willingness to learn.
• Good practical knowledge of finance processes and controls.
• Proven experience in a credit control or accounts receivable role, ideally within a B2B or technology/data centre environment.

In line with VIRTUS’ Vetting Policy, the successful applicant must be willing to undergo a BS7858 screening process.