At a Glance
- Tasks: Provide tech support, troubleshoot issues, and ensure customer satisfaction.
- Company: Join Virtuoso, an award-winning IT service provider with a vibrant culture.
- Benefits: Enjoy funded training, flexible hours, 25 days leave, and a quarterly bonus.
- Other info: Participate in fun social events and enjoy a modern office atmosphere.
- Why this job: Kickstart your IT career in a dynamic environment with the latest tech.
- Qualifications: Passion for tech, good communication skills, and basic IT knowledge.
The predicted salary is between 25000 - 30000 £ per year.
Start Date: Immediate
We are looking for a Level 1 IT Support Analyst to join our team based in West Malling, Kent, working within our global IT managed services organisation. The successful candidate will have a passion for learning, affinity with tech and good customer service & communication skills. This is a fantastic opportunity for anyone wishing to begin their IT career or an individual with some experience looking to be part of a strong team working with the latest tech.
Key Accountabilities:
- Providing tech support to clients with a focus on quick resolution of incidents, and great customer satisfaction.
- Analysing, troubleshooting, and resolving hardware, operating system and application issues.
- Processing of service requests, including: new starter, leavers, device onboarding and offboarding.
- Reviewing tickets created by clients, including categorisation and routing.
- Handling of incoming client calls, logging tickets with correct categorisation and resource assignment.
- Liaising with vendors, suppliers and internal teams.
- Continuously learn the latest technical best practices to improve efficiency.
- Escalation of tickets to our L2 and L3 engineers as per our escalation process.
Skills & Experience:
Essential:
- Basic understanding of IT and cyber security concepts.
- Demonstrate excellent communication skills, both written and verbal.
- At least 1 year of experience working in a professional, customer-facing environment is beneficial.
Desirable (not essential):
- Some knowledge of the Microsoft 365 and Microsoft EntraID tech stack.
- Some knowledge of troubleshooting Windows 11 and/or macOS devices.
Location/Travel:
Full time office based at our offices in Kings Hill, West Malling, ME19 4AE.
Hours:
37.5 hours per week, shift-based, staggered shifts between the hours of 06:00 – 20:30.
Benefits:
- Funded Training and Development - Fully-paid technical courses, training and exams are available, related to your individual roles.
- Flexibility - Providing flexible work hours, great holiday entitlement and paid parental leave. 25 days paid annual leave plus additional long service leave.
- Quarterly Bonus - Discretionary quarterly bonus scheme based on individual, team and company performance.
- Social Club - Monthly social events such as axe-throwing, bowling, go-karting and immersive gaming organised by our team.
- Great Office Culture - Modern offices with great facilities, including drinks fridge, coffee machine, snacks and fruit. Gaming console for breaks and competitions.
- Subsidised Gym Membership - Stay active with our subsidised gym membership, part of our commitment to your wellbeing.
About Virtuoso:
Virtuoso is an award-winning IT service provider, supporting ambitious businesses globally since 2011. We are a technology-driven business, strengthened by our culture and commitment to serving customers. Businesses work with us because we take the complex and make it simple. We help customers harness the power of the Microsoft Cloud. Our managed technology services get the right balance of cloud platforms and traditional IT working together for them. From strategy and design, to delivery and support, our team of technical experts work 24/7, 365 days a year, empowering businesses with the cloud advantage.
More details on our company can be found on our careers page: https://virtuoso.tech/uk/careers/
IT Support Analyst in West Malling employer: Virtuoso
Virtuoso is an exceptional employer for aspiring IT professionals, offering a supportive work culture in West Malling, Kent, where personal development is prioritised through fully-funded training and flexible working hours. With a focus on employee wellbeing, the company provides generous holiday entitlements, a quarterly bonus scheme, and engaging social events, making it an ideal place to kickstart your IT career while working with cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in West Malling
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Virtuoso!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Virtuoso.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace IT Support Analyst in West Malling
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Virtuoso and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Virtuoso
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Virtuoso.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Virtuoso will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
