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- Tasks: Manage customer relationships and align technology with business goals for success.
- Company: Join an award-winning IT service provider with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible hours, and funded training opportunities.
- Why this job: Make a real impact by helping businesses harness the power of technology.
- Qualifications: 3+ years in account management, strong communication, and organisational skills.
- Other info: Engage in fun social events and enjoy a modern office environment.
The predicted salary is between 34000 - 42500 £ per year.
Compensation: £40k - £50k (Depending on Experience) + Commission + Quarterly Bonus
We are looking for a customer-focused Technology Success Manager to join our IT Managed Services team. The successful candidate will work closely with customers to align their technology with their business goals, providing strategic guidance and managing risk. This role combines relationship management, commercial responsibility, and technical understanding, acting as a trusted advisor to our customers. This is a great opportunity for someone with at least 3 years' experience as an account manager in the technology sector (preferably in IT Managed Services) who enjoys building long-term customer relationships and driving business outcomes through technology.
Key Accountabilities:
- Plan, lead, and document Quarterly Business Reviews (QBRs), ensuring clear outcomes and timely follow-up actions.
- Partner with customer stakeholders to define and document a technology strategy, including a clear roadmap and aligned budget.
- Drive growth in Monthly Recurring Revenue (MRR) and project revenue through proactive, accurate sales and opportunity pipelines.
- Prepare, present, and manage customer quotations and proposals, ensuring accuracy, timeliness, and alignment with customer and commercial objectives.
- Identify, communicate, and manage customer risks, providing clear recommendations and mitigation strategies.
- Act as the escalation point for high-priority and ongoing customer issues, ensuring timely resolution.
Skills & Experience:
- At least 3 years' experience in a customer-facing Account Management (or similar) role, ideally within an MSP.
- Strong organisational and communication skills (written and verbal).
- Ability to build trust with stakeholders at multiple levels within customer environments.
- Basic understanding of information security principles, best practices, and platforms.
- Ability to understand customer IT environments and product fundamentals, with a commitment to achieving relevant certifications to support credible, value-based customer conversations.
Hours: 37.5 hours per week
Location/Travel: Full time office based at our offices in Kings Hill, West Malling, ME19 4AE. Travel will be required to customer sites in and around London as required.
Benefits:
- Funded Training and Development - Our people’s personal development is extremely important to us. Fully-paid technical courses, training and exams are available, related to your individual roles.
- Flexibility - We strive to be a great place to work, providing flexible work hours, great holiday entitlement and paid parental leave. 25 days paid annual leave plus additional long service leave.
- Quarterly Bonus - We operate a discretionary quarterly bonus scheme based on individual, team and company performance.
- Social Club - We hold monthly social events such as axe-throwing, bowling, go-karting and immersive gaming organised by our team.
- Great Office Culture - Modern offices with great facilities, including drinks fridge, barista style coffee machine, snacks and fruit. Gaming console, dart board and other games for breaks and competitions.
- Subsidised Gym Membership - Stay active with our subsidised gym membership, part of our commitment to your wellbeing.
Virtuoso is an award-winning IT service provider, supporting ambitious businesses globally since 2011. We are a technology-driven business, strengthened by our culture and commitment to serving customers. Businesses work with us because we take the complex and make it simple. We help customers harness the power of the Microsoft Cloud. Our managed technology services get the right balance of cloud platforms and traditional IT working together for them. From strategy and design, to delivery and support, our team of technical experts work 24/7, 365 days a year, empowering businesses with the cloud advantage.
Account Manager | Technology Success Manager in West Malling employer: Virtuoso
Contact Detail:
Virtuoso Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager | Technology Success Manager in West Malling
✨Tip Number 1
Network like a pro! Get out there and connect with people in the tech industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing customer relationships and driving business outcomes. Use specific examples from your past roles to demonstrate how you can add value to their team.
✨Tip Number 3
Prepare for interviews by researching the company and its technology offerings. Understand their business goals and think about how you can align your skills with their needs. This will show them you’re not just another candidate, but someone who’s genuinely interested in helping them succeed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to take on the challenges of a Technology Success Manager.
We think you need these skills to ace Account Manager | Technology Success Manager in West Malling
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in technology and customer relationship management, as this will show us you understand what we're looking for.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive business outcomes. Use numbers and examples to illustrate how you've successfully managed accounts or improved customer satisfaction.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Avoid jargon unless it’s relevant to the role, and make sure your writing is easy to read and free of errors.
Apply Through Our Website: We encourage you to apply directly through our careers page. This helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Virtuoso
✨Know Your Tech Inside Out
Make sure you brush up on your understanding of information security principles and the technology landscape. Familiarise yourself with the specific tools and platforms the company uses, as this will help you speak confidently about how you can align their technology with business goals.
✨Prepare for QBRs
Since you'll be planning and leading Quarterly Business Reviews, think about how you would structure these meetings. Prepare a mock agenda that includes key outcomes and follow-up actions. This shows you’re proactive and understand the importance of clear communication and documentation.
✨Build Relationships Before the Interview
If possible, try to connect with current employees or stakeholders on LinkedIn. This can give you insights into the company culture and what they value in an Account Manager. Plus, it shows your genuine interest in building relationships, which is crucial for this role.
✨Showcase Your Sales Acumen
Be ready to discuss your experience in driving growth in Monthly Recurring Revenue (MRR). Prepare examples of how you've successfully managed sales pipelines and customer quotations in the past. Highlighting your commercial responsibility will demonstrate that you understand the business side of account management.