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For Companies At a Glance
- Tasks: Build strong customer relationships and drive technology strategies for business success.
- Company: Join Virtuoso, an award-winning IT service provider with a vibrant culture.
- Benefits: Enjoy funded training, flexible hours, generous leave, and a quarterly bonus scheme.
- Why this job: Make a real impact by aligning technology with business goals in a dynamic environment.
- Qualifications: 3 years of account management experience in the tech sector and strong communication skills.
- Other info: Participate in fun social events and enjoy a modern office with great facilities.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a customer-focused Technology Success Manager to join our IT Managed Services team. The successful candidate will work closely with customers to align their technology with their business goals, providing strategic guidance and managing risk. This role combines relationship management, commercial responsibility, and technical understanding, acting as a trusted advisor to our customers. This is a great opportunity for someone with at least 3 years' experience as an account manager in the technology sector (preferably in IT Managed Services) who enjoys building long-term customer relationships and driving business outcomes through technology.
Key Accountabilities
- Plan, lead, and document Quarterly Business Reviews (QBRs), ensuring clear outcomes and timely follow-up actions.
- Partner with customer stakeholders to define and document a technology strategy, including a clear roadmap and aligned budget.
- Drive growth in Monthly Recurring Revenue (MRR) and project revenue through proactive, accurate sales and opportunity pipelines.
- Prepare, present, and manage customer quotations and proposals, ensuring accuracy, timeliness, and alignment with customer and commercial objectives.
- Identify, communicate, and manage customer risks, providing clear recommendations and mitigation strategies.
- Act as the escalation point for high-priority and ongoing customer issues, ensuring timely resolution.
Skills & Experience
- At least 3 years' experience in a customer-facing Account Management (or similar) role, ideally within an MSP.
- Strong organisational and communication skills (written and verbal).
- Ability to build trust with stakeholders at multiple levels within customer environments.
- Basic understanding of information security principles, best practices, and platforms.
- Ability to understand customer IT environments and product fundamentals, with a commitment to achieving relevant certifications to support credible, value-based customer conversations.
Hours: 37.5 hours per week
Location/Travel: Full time office based at our offices in Kings Hill, West Malling, ME19 4AE. Travel will be required to customer sites in and around London as required.
Benefits
- Funded Training and Development - Our people's personal development is extremely important to us. Fully-paid technical courses, training and exams are available, related to your individual roles. We're also open to hearing about what you would like to learn about so that we can provide what you need to develop.
- Flexibility - We strive to be a great place to work, providing flexible work hours, great holiday entitlement and paid parental leave. 25 days paid annual leave plus additional long service leave.
- Quarterly Bonus - We operate a discretionary quarterly bonus scheme based on individual, team and company performance.
- Social Club - We hold monthly social events such as axe-throwing, bowling, go-karting and immersive gaming organised by our team.
- Great Office Culture - Modern offices with great facilities, including drinks fridge, barista style coffee machine, snacks and fruit. Gaming console, dart board and other games for breaks and competitions.
- Subsidised Gym Membership - Stay active with our subsidised gym membership, part of our commitment to your wellbeing.
About Virtuoso
Virtuoso is an award-winning IT service provider, supporting ambitious businesses globally since 2011. We are a technology-driven business, strengthened by our culture and commitment to serving customers. Businesses work with us because we take the complex and make it simple. We help customers harness the power of the Microsoft Cloud. Our managed technology services get the right balance of cloud platforms and traditional IT working together for them. From strategy and design, to delivery and support, our team of technical experts work 24/7, 365 days a year, empowering businesses with the cloud advantage.
Account Manager in West Malling employer: Virtuoso
Contact Detail:
Virtuoso Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in West Malling
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their technology stack and how they align with business goals. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience as an Account Manager can drive growth and manage risks for their clients. Highlight specific examples where you've successfully built long-term relationships and delivered results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make it happen!
We think you need these skills to ace Account Manager in West Malling
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in IT Managed Services and how you've successfully built long-term customer relationships. We want to see how you align with our mission!
Showcase Your Skills: Don’t forget to emphasise your organisational and communication skills. Use specific examples from your past roles to demonstrate how you've managed customer expectations and driven business outcomes through technology. We love a good story!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon unless it's relevant, and make sure your key achievements stand out. We appreciate straightforwardness and clarity in communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Virtuoso
✨Know Your Tech Inside Out
Make sure you brush up on your understanding of information security principles and the technology landscape. Familiarise yourself with the specific tools and platforms the company uses, as this will help you speak confidently about how you can align their technology with business goals.
✨Prepare for QBRs
Since you'll be planning and leading Quarterly Business Reviews, think about how you would structure these meetings. Prepare a mock agenda that includes key outcomes and follow-up actions. This shows you’re proactive and understand the importance of clear communication with stakeholders.
✨Showcase Relationship Management Skills
Be ready to discuss examples from your past experience where you've successfully built long-term relationships with customers. Highlight how you’ve managed risks and resolved issues, as this will demonstrate your ability to act as a trusted advisor.
✨Practice Your Sales Pitch
As driving growth in Monthly Recurring Revenue is part of the role, prepare to present a customer quotation or proposal during the interview. This will not only showcase your sales skills but also your attention to detail and alignment with commercial objectives.
