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- Tasks: Join us as a Solutions Engineer, delivering top-notch IT solutions and troubleshooting for diverse clients.
- Company: Virtuoso is an award-winning IT service provider, simplifying technology for ambitious businesses since 2011.
- Benefits: Enjoy 25 days paid leave, flexible hours, social events, and fully-funded training opportunities.
- Why this job: Be part of a dynamic team that empowers businesses with cloud technology and fosters a fun work culture.
- Qualifications: Extensive knowledge of Microsoft products, networking, and experience in an ITIL-based environment required.
- Other info: Office-based role in Kings Hill, Kent, with opportunities for mentorship and career growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced, hands-on Solutions Engineer to join our growing team in Kings Hill. Working within a fast-paced Managed Service and projects environment, you will be experienced in working for a service provider. The successful candidate will be passionate about technology and possess an in-depth understanding and experience of infrastructure technologies for delivering IT solutions to businesses.
Key Accountabilities
- Providing technical and project services to many different clients, delivering high quality solutions with great customer satisfaction.
- Troubleshooting and resolving system and networking problems.
- Configuring and optimising customer cloud environments, servers, networks, applications and policies.
- Identifying opportunities to improve customer IT environments.
- Adhering to change control policies and procedures.
- Working with Solutions Architect colleagues to produce standardised documentation for new and emerging technologies.
- Acting as an escalation point and mentor for junior colleagues.
Skills & Experience
- Have extensive working knowledge of Microsoft's technology products at Solutions Engineer level, including Azure, Microsoft 365, Windows Server and Active Directory.
- Have deep technical knowledge of Microsoft 365 services (Defender, Intune, SharePoint Online and Exchange Online) and EntraID.
- Be confident with Network technologies - Routing, Switching, Wireless and Firewalls. Experience with Cisco Meraki or Fortinet devices would be advantageous.
- Have good experience working within an ITIL-based Managed Service environment and its core processes such as ticket management and time recording.
- Be able to produce and maintain detailed technical documentation.
- Have stakeholder and project management skills, with the ability to communicate technical solutions to different audiences.
- Solid understanding and application of security controls, policies and technologies at endpoint, server and network level.
- Demonstrate good communication skills, both written and oral.
Location
Office based - Kings Hill, West Malling, Kent.
Benefits
- 25 days paid annual leave, per year (in addition to public holidays). Increases every year of service up to 5 years.
- Flexibility - We strive to be a great place to work, providing flexible work hours, great holiday entitlement and paid parental leave.
- Social Club - We hold a monthly social club with events such as axe-throwing, bowling and golf organised by our team.
- Funded Training and Development - Fully-paid technical courses, training and exams related to your personal development goals.
- Refer-a-friend Bonus - Earn great rewards by introducing new members and helping to grow our team.
About us: Virtuoso is an award-winning IT service provider, supporting ambitious businesses globally since 2011. We are a technology-driven business, strengthened by our culture and commitment to serving customers. Businesses work with us because we take the complex and make it simple. We help customers harness the power of the Microsoft Cloud. Our managed technology services get the right balance of cloud platforms and traditional IT working together for them. From strategy and design, to delivery and support, our team of technical experts work 24/7, 365 days a year, empowering businesses with the cloud advantage.
Locations
Solutions Engineer employer: Virtuoso
Contact Detail:
Virtuoso Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer
✨Tip Number 1
Familiarise yourself with the latest Microsoft technologies, especially Azure and Microsoft 365 services. Being able to discuss recent updates or features during your interview can demonstrate your passion and knowledge in the field.
✨Tip Number 2
Showcase your troubleshooting skills by preparing examples of past experiences where you resolved complex system or networking issues. This will highlight your hands-on experience and problem-solving abilities, which are crucial for a Solutions Engineer.
✨Tip Number 3
Network with current employees or professionals in similar roles through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare to discuss your experience with ITIL processes and how you've applied them in previous roles. Understanding these frameworks is essential for working effectively in a Managed Service environment, and demonstrating this knowledge can set you apart.
We think you need these skills to ace Solutions Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies, especially Azure, Microsoft 365, and networking skills. Use specific examples that demonstrate your ability to deliver IT solutions and troubleshoot issues.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and your understanding of infrastructure technologies. Mention how your previous experiences align with the key accountabilities listed in the job description.
Showcase Technical Skills: Clearly outline your technical skills related to the role, such as your knowledge of ITIL processes, cloud environments, and security controls. Use bullet points for clarity and impact.
Highlight Communication Abilities: Since the role requires good communication skills, provide examples of how you've effectively communicated technical solutions to different audiences in your past roles. This could be through project management or mentoring junior colleagues.
How to prepare for a job interview at Virtuoso
✨Showcase Your Technical Expertise
Be prepared to discuss your extensive knowledge of Microsoft technologies, especially Azure and Microsoft 365. Highlight specific projects where you've successfully implemented these solutions, as this will demonstrate your hands-on experience.
✨Demonstrate Problem-Solving Skills
Expect to be asked about troubleshooting scenarios. Prepare examples of how you've resolved system and networking issues in the past, focusing on your analytical approach and the steps you took to achieve a solution.
✨Communicate Clearly
Since you'll need to explain technical concepts to various stakeholders, practice articulating complex ideas in simple terms. This will show that you can bridge the gap between technical and non-technical audiences effectively.
✨Emphasise Team Collaboration
As a Solutions Engineer, you'll work closely with colleagues and clients. Share experiences where you've collaborated on projects or mentored junior staff, showcasing your ability to work well within a team environment.
