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- Tasks: Join our team as a Solutions Engineer, delivering top-notch IT solutions and troubleshooting tech issues.
- Company: Virtuoso is an award-winning IT service provider, simplifying technology for businesses since 2011.
- Benefits: Enjoy 25 days of annual leave, flexible hours, social events, and fully-funded training opportunities.
- Why this job: Be part of a dynamic team that empowers businesses with cloud technology and fosters personal growth.
- Qualifications: Experience with Microsoft products, networking, and ITIL processes is essential; strong communication skills are a must.
- Other info: Office-based role in Kings Hill, with opportunities for mentorship and career development.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced, hands-on Solutions Engineer to join our growing team in Kings Hill. Working within a fast-paced Managed Service and projects environment, you will be experienced in working for a service provider. The successful candidate will be passionate about technology and possess an in-depth understanding and experience of infrastructure technologies for delivering IT solutions to businesses.
Key Accountabilities
- Providing technical and project services to many different clients, delivering high quality solutions with great customer satisfaction.
- Troubleshooting and resolving system and networking problems.
- Configuring and optimising customer cloud environments, servers, networks, applications and policies.
- Identifying opportunities to improve customer IT environments.
- Adhering to change control policies and procedures.
- Working with Solutions Architect colleagues to produce standardised documentation for new and emerging technologies.
- Acting as an escalation point and mentor for junior colleagues.
Skills & Experience
- Have extensive working knowledge of Microsoft's technology products at Solutions Engineer level, including Azure, Microsoft 365, Windows Server and Active Directory.
- Have deep technical knowledge of Microsoft 365 services (Defender, Intune, SharePoint Online and Exchange Online) and EntraID.
- Be confident with Network technologies - Routing, Switching, Wireless and Firewalls. Experience with Cisco Meraki or Fortinet devices would be advantageous.
- Have good experience working within an ITIL-based Managed Service environment and its core processes such as ticket management and time recording.
- Be able to produce and maintain detailed technical documentation.
- Have stakeholder and project management skills, with the ability to communicate technical solutions to different audiences.
- Solid understanding and application of security controls, policies and technologies at endpoint, server and network level.
- Demonstrate good communication skills, both written and oral.
Location
Office based - Kings Hill, West Malling, Kent.
Benefits
- 25 days paid annual leave, per year (in addition to public holidays). Increases every year of service up to 5 years.
- Flexibility - We strive to be a great place to work, providing flexible work hours, great holiday entitlement and paid parental leave.
- Social Club - We hold a monthly social club with events such as axe-throwing, bowling and golf organised by our team.
- Funded Training and Development - Fully-paid technical courses, training and exams related to your personal development goals.
- Refer-a-friend Bonus - Earn great rewards by introducing new members and helping to grow our team.
We’re always on the lookout for great talent!
About us
Virtuoso is an award-winning IT service provider, supporting ambitious businesses globally since 2011. We are a technology-driven business, strengthened by our culture and commitment to serving customers. Businesses work with us because we take the complex and make it simple. We help customers harness the power of the Microsoft Cloud. Our managed technology services get the right balance of cloud platforms and traditional IT working together for them. From strategy and design, to delivery and support, our team of technical experts work 24/7, 365 days a year, empowering businesses with the cloud advantage.
Solutions Engineer employer: Virtuoso
Contact Detail:
Virtuoso Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer
✨Tip Number 1
Familiarise yourself with the specific Microsoft technologies mentioned in the job description, such as Azure, Microsoft 365, and Windows Server. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current Solutions Engineers or professionals in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing an interview.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved technical issues or optimised IT environments. Being able to share specific examples will demonstrate your problem-solving skills and technical expertise during the interview.
✨Tip Number 4
Showcase your understanding of ITIL processes and how they apply to a Managed Service environment. Being able to articulate your experience with ticket management and time recording will highlight your readiness for the role.
We think you need these skills to ace Solutions Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies, especially Azure and Microsoft 365. Include specific projects or roles where you provided technical solutions or managed IT environments.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and how your skills align with the role of Solutions Engineer. Mention your experience in troubleshooting and optimising cloud environments, as well as your ability to communicate technical solutions effectively.
Showcase Relevant Experience: When detailing your work history, focus on your experience in a Managed Service environment. Highlight any ITIL-based processes you've worked with, such as ticket management and time recording, to demonstrate your familiarity with industry standards.
Prepare for Technical Questions: Anticipate technical questions related to networking technologies and security controls. Be ready to discuss your hands-on experience with tools like Cisco Meraki or Fortinet devices, as well as your approach to maintaining detailed technical documentation.
How to prepare for a job interview at Virtuoso
✨Showcase Your Technical Expertise
As a Solutions Engineer, it's crucial to demonstrate your in-depth knowledge of Microsoft technologies. Be prepared to discuss your experience with Azure, Microsoft 365, and networking technologies. Highlight specific projects where you've successfully implemented these solutions.
✨Prepare for Problem-Solving Scenarios
Expect to face technical challenges during the interview. Practice troubleshooting scenarios related to system and networking issues. This will showcase your analytical skills and ability to resolve problems efficiently, which is key in a fast-paced environment.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Be ready to explain complex technical concepts in simple terms. This will not only demonstrate your understanding but also your ability to engage with clients and colleagues from various backgrounds.
✨Emphasise Your Teamwork and Mentoring Skills
Since the role involves acting as a mentor for junior colleagues, share examples of how you've supported team members in the past. Discuss your experience in collaborative environments and how you contribute to a positive team dynamic.
