At a Glance
- Tasks: Provide top-notch technical support and mentor junior analysts in a dynamic tech environment.
- Company: Join Virtuoso, a leading managed service provider with a focus on innovation.
- Benefits: Enjoy competitive pay, career growth, and the chance to work with cutting-edge technologies.
- Other info: Be part of a high-performing team that values collaboration and continuous learning.
- Why this job: Make a real impact by solving complex issues for global clients and enhancing your skills.
- Qualifications: 2+ years in IT support with strong troubleshooting abilities across various platforms.
The predicted salary is between 30000 - 40000 £ per year.
Virtuoso, a leading managed service provider, is on the lookout for a talented Level 2 Support Engineer to join our high-performing Tech Support Team. This is a fantastic opportunity for someone with 2+ years of service desk experience who is ready to take the next step in their career. You will work with a wide range of technologies, support global SME clients and mentor our Level 1 Support Analysts.
What you will do:
- Provide technical support to clients, focusing on fast resolution and outstanding customer satisfaction.
- Troubleshoot and resolve issues across Windows (including Server), macOS, Microsoft 365, networking, and cloud platforms.
- Liaise with vendors, suppliers, and internal teams to resolve incidents and implement solutions.
- Maintain accurate and up-to-date support documentation and knowledge base articles.
- Help to grow our Level 1 Support Analysts by sharing your knowledge, skills and experiences.
What you'll bring:
- 2+ years experience in a customer-facing IT support or service desk role, ideally in an ITIL-oriented environment.
- Strong troubleshooting skills across desktop, server, and cloud environments.
- Experience with Microsoft 365 policy and configuration management.
Level 2 Support Engineer in Kent employer: Virtuoso
Virtuoso is an exceptional employer located in Kings Hill, offering a vibrant work culture that prioritises employee development and well-being. With funded training opportunities, flexible working hours, and a range of social events, employees are encouraged to grow both personally and professionally while enjoying a modern office environment equipped with great facilities. The company's commitment to a collaborative culture and performance-based bonuses makes it an attractive place for those seeking meaningful and rewarding employment.
