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- Tasks: Lead customer success initiatives and drive technology strategies for growth.
- Company: Join Virtuoso, an award-winning IT service provider with a vibrant culture.
- Benefits: Enjoy flexible hours, generous holidays, and fully-funded training opportunities.
- Why this job: Make a real impact by helping businesses thrive with innovative tech solutions.
- Qualifications: 2 years in account management, strong communication skills, and a passion for tech.
- Other info: Engage in fun social events and enjoy a modern office environment.
The predicted salary is between 35000 - 40000 £ per year.
We are looking for a customer-focused Technology Success Manager to join our IT Managed Services team.
Location: West Malling, Kent
Department: Technology Success
Employment Type: Full-Time
Minimum Experience: 2 Years
Compensation: £35k - £40k (DOE) + Commission + Quarterly Bonus
Key Accountabilities:
- Plan, lead, and document Quarterly Business Reviews (QBRs), ensuring clear outcomes and timely follow-up actions.
- Partner with customer stakeholders to define and document a technology strategy, including a clear roadmap and aligned budget.
- Drive growth in Monthly Recurring Revenue (MRR) and project revenue through proactive, accurate sales and opportunity pipelines.
- Prepare, present, and manage customer quotations and proposals, ensuring accuracy, timeliness, and alignment with customer and commercial objectives.
- Identify, communicate, and manage customer risks, providing clear recommendations and mitigation strategies.
- Act as the escalation point for high-priority and ongoing customer issues, ensuring timely resolution.
Skills & Experience:
- At least 2 years' experience in a customer-facing Account Management (or similar) role, ideally within an MSP.
- Strong organisational and communication skills (written and verbal).
- Ability to build trust with stakeholders at multiple levels within customer environments.
- Basic understanding of information security principles, best practices, and platforms.
- Ability to understand customer IT environments and product fundamentals, with a commitment to achieving relevant certifications to support credible, value-based customer conversations.
Hours: 37.5 hours per week
Location/Travel: Full time office based at our offices in Kings Hill, West Malling, ME19 4AE. Travel will be required to customer sites in and around London as required.
Benefits:
- Funded Training and Development – Fully-paid technical courses, training and exams related to your role.
- Flexibility – Flexible work hours, generous holiday entitlement and paid parental leave (25 days paid annual leave plus additional long service leave).
- Quarterly Bonus – Discretionary quarterly bonus scheme based on individual, team and company performance.
- Social Club – Monthly social events such as axe‑throwing, bowling, go‑karting and immersive gaming.
- Great Office Culture – Modern offices with facilities, drinks fridge, coffee machine, snacks, fruit and gaming console for breaks.
- Subsidised Gym Membership – Active participation supported by a subsidised gym membership.
About Virtuoso: Virtuoso is an award‑winning IT service provider, supporting ambitious businesses globally since 2011. Our technology‑driven culture helps customers harness the power of the Microsoft Cloud and our managed technology services combine cloud platforms with traditional IT to support business growth.
Account Manager Technology Success Manager employer: Virtuoso
Contact Detail:
Virtuoso Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager Technology Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to show how your skills align with their needs, especially in driving growth and managing customer relationships. Be ready to share examples from your past experiences!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. We suggest focusing on your ability to manage customer risks and drive revenue, as these are key in the Technology Success Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Account Manager Technology Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager Technology Success Manager role. Highlight your experience in customer-facing roles and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We love seeing candidates who can articulate their thoughts well, so don’t shy away from demonstrating your written communication prowess!
Highlight Relevant Experience: Be sure to emphasise your experience in account management or similar roles, especially within an MSP environment. We’re looking for someone who understands customer IT environments, so share any specific examples that showcase your expertise.
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Virtuoso!
How to prepare for a job interview at Virtuoso
✨Know Your Customer
Before the interview, research the company and its clients. Understand their technology needs and challenges. This will help you tailor your responses and demonstrate how you can add value as a Technology Success Manager.
✨Prepare for QBR Discussions
Since you'll be leading Quarterly Business Reviews, practice discussing how to document outcomes and follow-up actions. Be ready to share examples of how you've successfully managed similar reviews in the past.
✨Showcase Your Communication Skills
As this role requires strong communication skills, prepare to demonstrate your ability to build trust with stakeholders. Use clear, concise language and be ready to discuss how you've effectively communicated with customers in previous roles.
✨Understand the Tech Landscape
Brush up on your knowledge of information security principles and cloud technologies. Be prepared to discuss how these relate to customer IT environments and how you can leverage them to drive growth in Monthly Recurring Revenue.
