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For Companies At a Glance
- Tasks: Provide tech support, troubleshoot issues, and ensure customer satisfaction.
- Company: Join Virtuoso, an award-winning IT service provider with a vibrant culture.
- Benefits: Enjoy funded training, flexible hours, 25 days leave, and a quarterly bonus.
- Why this job: Kickstart your IT career with hands-on experience and the latest tech.
- Qualifications: Basic knowledge of Microsoft 365 and excellent communication skills required.
- Other info: Participate in fun social events and enjoy a modern office environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Start Date: Immediate
What We are Looking For: We are looking for a Level 1 IT Support Analyst to join our team based in West Malling, Kent, working within the IT Managed Services division of our global IT managed services organisation. The successful candidate will have a passion for learning, affinity with tech and good customer service & communication skills. This is a fantastic opportunity for anyone wishing to begin their IT career or an individual with some experience looking to be part of a strong team working with the latest tech.
Key Accountabilities
- Providing tech support to clients with a focus on quick resolution of incidents, and great customer satisfaction.
- Analysing, troubleshooting, and resolving hardware, operating system and application issues
- Processing of service requests, including: new starter, leavers, device onboarding and offboarding
- Reviewing tickets created by clients, including categorisation and routing
- Handling of incoming client calls, logging tickets with correct categorisation and resource assignment
- Liaising with vendors, suppliers and internal teams
- Continuously learn the latest technical best practices to improve efficiency
- Escalation of tickets to our L2 and L3 engineers as per our escalation process
Skills & Experience
- Good knowledge in supporting Microsoft 365 tech stack
- Basic Microsoft Azure Active Directory
- Basic understanding of cyber security concepts and solutions
- Demonstrate excellent communication skills, both written and verbal
- At least 1 year of experience working in a customer-facing service desk environment beneficial.
Location/Travel
Full time office based at our offices in Kings Hill, West Malling, ME19 4AE.
Hours
37.5 hours per week, shift-based, 08:00-16:30/09:00-17:30/09:30-18:00.
Benefits
- Funded Training and Development – Our peoples personal development is extremely important to us. Fully-paid technical courses, training and exams are available, related to your individual roles. Were also open to hearing about what you would like to learn about so that we can provide what you need to develop.
- Flexibility – We strive to be a great place to work, providing flexible work hours, great holiday entitlement and paid parental leave. 25 days paid annual leave plus additional long service leave.
- Quarterly Bonus – We operate a discretionary quarterly bonus scheme based on individual, team and company performance.
- Social Club – We hold a monthly social events such as axe-throwing, bowling, go-karting and immersive gaming organised by our team.
- Great Office Culture – Modern offices with great facilities, including drinks fridge, coffee machine, snacks and fruit. Gaming console for breaks and competitions.
- Subsidised Gym Membership – Stay active with our subsidised gym membership, part of our commitment to your wellbeing.
About Virtuoso
Virtuoso is an award-winning IT service provider, supporting ambitious businesses globally since 2011. We are a technology-driven business, strengthened by our culture and commitment to serving customers. Businesses work with us because we take the complex and make it simple. We help customers harness the power of the Microsoft Cloud. Our managed technology services get the right balance of cloud platforms and traditional IT working together for them. From strategy and design, to delivery and support, our team of technical experts work 24/7, 365 days a year, empowering businesses with the cloud advantage.
More details on our company can be found on our careers page: https://virtuoso.tech/uk/careers/
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1st Line IT Support Analyst employer: Virtuoso
Contact Detail:
Virtuoso Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who work in IT. They might know about openings that aren't advertised yet, and a personal recommendation can really boost your chances.
✨Tip Number 2
Get your tech skills sharp! Brush up on Microsoft 365 and Azure Active Directory, as these are key for the role. Consider taking some online courses or tutorials to show you're proactive about learning.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of client interaction, being able to explain tech issues in simple terms is crucial. Try role-playing with a friend to get comfortable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find more details about the company culture and benefits that make us a great place to work.
We think you need these skills to ace 1st Line IT Support Analyst
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let us see your enthusiasm for technology shine through! Share any personal projects or experiences that highlight your love for IT and learning new skills.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight relevant experience, especially in customer service and tech support, so we can see how you fit into our team.
Be Clear and Concise: Keep your writing straightforward and to the point. Use clear language to describe your skills and experiences, as this will help us quickly understand your qualifications and suitability for the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us without any hiccups, and you can easily keep track of your application status!
How to prepare for a job interview at Virtuoso
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365 and Azure Active Directory. Be ready to discuss how you've used these tools in the past or how you would approach common issues. This shows your passion for tech and readiness to tackle the role.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved a client issue quickly and effectively. This will demonstrate your communication skills and customer-centric approach.
✨Practice Problem-Solving
Get comfortable with troubleshooting scenarios. You might be asked to walk through how you'd handle a specific tech issue. Practising this can help you articulate your thought process clearly during the interview.
✨Show Your Willingness to Learn
Express your enthusiasm for continuous learning and development. Mention any relevant courses or certifications you're interested in, especially those related to IT support. This aligns with the company's commitment to personal development and shows you're eager to grow.