Customer Care / Sales Administrator in Wrexham

Proactively ensuring the highest levels of customer service are achieved to enable The Company to maintain their 'customer first' approach and promote the company's 'Think Customer' culture.

Responsibilities

• Working with all teams in the business to ensure all customer credits are processed in a timely manner.
• Customer returns are processed in a timely manner.
• Stock issues affecting customers' order fulfilment are resolved, customers are informed, and a solution is proposed.
• Any issues post-delivery completion (e.g., damaged goods, missing items, etc.) are resolved efficiently.
• Work with the Compliance team to identify, investigate, and resolve customer facing opportunities for improvement and non-compliances.
• Use company software packages to manage customer service duties efficiently.
• Proactively engage customers to ensure service levels are upheld.
• Provide inbound telephone support for the Sales team.
• Ensure adherence to KPIs as outlined in the Company's Objectives and Company Values and Capabilities.
• Maintain compliance with Health, Safety, and Environmental policies, ensuring confidentiality of all confidential information.

Relationships

• Close collaboration with customers.
• Collaboration with internal staff.
• Collaboration with departmental line managers.

Requirements

• Good working knowledge of SOP systems and procedures.
• Accurate processing of large amounts of data.
• Knowledge of Sage systems.
• Good IT skills, including Excel and Word.
• Responsibility for the health, safety and welfare of relevant staff and others.
• Adherence to all quality, health and safety, and environmental policies.
• Ability to maintain confidentiality and release confidential information only under approved circumstances.
• Commitment to promote equal opportunities for all staff and stakeholders.

Attributes

• A good team player.
• Ability to work accurately to strict deadlines.
• Ability to manage time effectively.

Values: Energy and Engagement - We have a passion for the business where we embrace change and seek continuous improvement in all that we do. Think Customer - We are committed to providing exceptional service by putting customers at the centre of everything we do. Winning Team - We develop strong team ethics through integrity and personal development, in an environment of mutual respect, encouragement and recognition. Drive for Results - We drive the business focusing on results through technical excellence, quality, efficiency, and sustainability.