Key Account Manager in Norwich

To be a part of Virtuos means to be a creator. At Virtuos, we harness the latest technologies to make games better and more immersive than ever before. That is why we pride ourselves in constantly pushing the boundaries of possibility since our founding in 2004. Virtuosi is a team of experts – people who have come together to share their mutual passion for making and playing games. People with the same enthusiasm for exploring new ideas and the constant drive to excel in their field. People who believe in earning success through dedication. At Virtuos, we are at the forefront of gaming, creating exciting new experiences daily. Join us to Play, Grow and Win – together.

ABOUT THE POSITION

The Purpose of the Key Account Manager role is to oversee strategic accounts, bridging partners and development teams. You’ll manage project lifecycles, collaborate internally to deliver milestones, and align with key clients’ goals to ensure long‑term satisfaction and strong relationships.

Responsibilities

• Key Account Management:
• Act as both a partner advocate within Virtuos and a Virtuos advocate within our key partners.
• Maintain industry knowledge on your key partner’s past, current, and future titles and proactively suggest options for expanding efficiency, content, or reach.
• Facilitate regular, timely, and thorough communication with partners to maintain strong business relationships and identify projected production needs.
• Engage with partners and liaise with internal Virtuos teams in order to facilitate production needs.
• Assist Virtuos teams in managing project development and planning.
• Collaborate with Producers and Art Directors on a regular basis to meet partner/studio requests.
• Set and manage partner’s expectations.
• Communicate project plans with partners and provide feedback to Virtuos teams.
• Facilitate calls/meetings between partners and Virtuos teams in China / Vietnam / Ireland / France and manage/monitor progress of contracts, agreements, invoices.
• Manage partner feedback during and post project as a part of the Virtuos internal improvement processes.
• Maintain and grow deep, trusted, and long‑standing relationships with key partners in an effort to help them attain their goals while in turn attaining Virtuos’s goals.
• Business Development:
• Assist Key Account Director in Business Development initiatives and strategies in North America; including identifying new opportunities within your Key Account’s, gathering data, and preparing reports.
• Salesforce management and account tracking.
• Represent Virtuos at key industry events.
• Facilitate onboarding of partner projects and due diligence process.
• The role may expand to include people management, offering the opportunity to coach and develop others.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3 - 4 years' similar industry‑related business development experience.
• Ability to work with direct and external partners.
• Strong communication and interpersonal skills.
• Proven knowledge and execution of successful development strategies.
• Focused and goal‑oriented.
• English (both written and spoken) proficiency.
• Fluency bilingual (French and other languages an asset).
• Willing to travel for work.
• Passion for making and playing games.

This position offers a combination of base salary and performance‑based variable compensation, with total on‑target earnings expected to range between $170,000 – $220,000. Virtuos maintains a location‑based compensation structure; therefore, the salary range may vary for candidates residing in different geographic markets. Virtuos takes into consideration candidate's education, experience, training, and seniority levels along with external market condition. The range posted is only one component of Virtuos compensation, we also offer:

• Competitive medical, dental, and vision coverage.
• 401(k) with company match and immediate vesting.
• Generous paid vacation and sick leave.
• Paid parental leave from day one.
• Flexible work arrangements.
• Ongoing learning and development opportunities.
• Employee Assistance Program (EAP).
• Opportunity to collaborate with world‑class talent behind some of the industry’s most recognized games.
• Chance to contribute to projects with leading publishers such as 2K, Sony, Square Enix, Activision, Microsoft, etc.
• A people‑first, collaborative culture.

Kindly note the compensation range is provided in pursuant to California Salary Transparency in Job Advertisement Law.