Senior Application Support Analyst

The role of the Application Support Analyst centres on delivering both technical and procedural assistance to internal teams and external stakeholders. Acting as a key point of contact for issue resolution, the analyst will manage incidents, troubleshoot day-to-day application problems, and ensure swift resolution of outages. This position involves close collaboration with infrastructure, service desk, and broader IT teams, requiring a proactive mindset and a strong sense of ownership across all support-related responsibilities.

This role will be working within the Front Office Teams and would requires someone with experience on Trading Platforms and preference to candidates with exposure to FIX Connectivity.

• Proficient in Windows and Linux/Unix environments with solid understanding of SQL, Oracle databases, and server-side infrastructure, including platforms like ION, IBM MQ, Deltix, TT, and ATEO.
• Background in financial services (preferably banking), with insight into trading, clearing, and settlement processes across futures, OTC energy, and global markets.
• Excellent communicator with strong documentation and stakeholder management skills; capable of building relationships across development teams, business users, and external vendors.
• Highly methodical with experience in ITIL frameworks, change management, and a focus on continuously improving systems and processes.
• Skilled in API onboarding, FIX messaging, market connectivity protocols, and supporting high-frequency trading platforms; able to work shifts and manage critical upgrades.
• Prior experience supporting clients in a technical advisory role, with an understanding of compliance, risk, and regulated environments.
• Strong PowerShell experience is a must!

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