At a Glance
- Tasks: Provide top-notch technical support and mentor junior team members.
- Company: Join a dynamic tech company focused on exceptional customer experiences.
- Benefits: Competitive pay of £400/day, hybrid work model, and a 12-month contract.
- Other info: Work with diverse technologies in a fast-paced, collaborative environment.
- Why this job: Make a real impact by enhancing customer satisfaction and improving service delivery.
- Qualifications: Strong ITIL knowledge, excellent communication skills, and problem-solving abilities.
We are seeking an experienced Service Desk Engineer who is passionate about delivering exceptional customer experiences. This role is central to ensuring our clients feel informed, supported, and confident in the service they receive. The successful candidate will take a customer‑first approach to service delivery, communicating clearly and proactively throughout the entire ticket lifecycle. Alongside strong technical capability, the role requires a collaborative mindset, a genuine interest in technology, and a commitment to continuous improvement while supporting a diverse and growing global client base.
12-month contract
Key Responsibilities
- Act as a technical escalation point, providing guidance and support to junior team members through mentoring and knowledge sharing
- Deliver high‑quality technical support aligned with customer experience best practices
- Maintain clear, proactive communication with customers throughout the lifecycle of incidents and requests
- Apply ITIL principles to ensure consistent, reliable, and customer‑focused service delivery
- Take full ownership of issues, ensuring timely and effective resolution
- Contribute to the improvement, testing, and documentation of service desk processes and procedures
- Work collaboratively with internal teams to deliver a seamless, end‑to‑end customer experience
Skills & Experience
- Strong knowledge of the ITIL framework, including incident and major incident management
- Demonstrated ability to prioritise workloads effectively in a fast‑paced environment
- Proven troubleshooting and problem‑solving skills
- Excellent communication skills with a strong customer‑centric mindset
Technical Environment
The Service Desk Engineer will be exposed to a broad range of technologies, including (but not limited to): Infrastructure, Telephony, Servers & Tools, End User Computing, Windows, macOS.
Service Desk Engineer - Hybrid - £400/day Outside IR35 | Cisco | Windows | Powershell | Azure |[...] in North East employer: VirtueTech Recruitment Group
Join a dynamic and innovative team as a Service Desk Engineer, where your expertise will be valued in a hybrid work environment that promotes flexibility and work-life balance. Our company fosters a collaborative culture, encouraging continuous learning and professional growth through mentorship and knowledge sharing, while providing competitive compensation and a commitment to exceptional customer service. With access to cutting-edge technologies and a diverse global client base, you'll find meaningful and rewarding opportunities to enhance your career.
Contact Details:
VirtueTech Recruitment Group Recruitment Team
