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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues in a dynamic environment.
- Company: Leading provider of compliance and energy services in Glasgow.
- Benefits: Up to £32,000 salary plus benefits and growth opportunities.
- Why this job: Join a supportive team and make a real impact on IT services.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
- Other info: Great chance to develop your career and work with diverse technologies.
The predicted salary is between 32000 - 32000 £ per year.
An ICT Technician is required to join a growing IT function within a leading provider of compliance and energy services. This is a dynamic, hands-on role offering the opportunity to provide both remote and on-site technical support across a multi-site organisation.
You will play a key role in ensuring the smooth operation of IT services, taking ownership of incidents and working through to resolution. This position offers a broad scope, allowing you to contribute ideas, support infrastructure, and gain exposure to a wide range of technologies within a supportive environment.
The Role
- Provide remote and on-site technical support across hardware and software environments
- Act as an escalation point for Service Desk colleagues
- Log, manage, and resolve incidents in line with ITIL service management processes
- Troubleshoot issues and aim for first-time resolution in line with SLAs
- Maintain ownership of tickets, ensuring clear communication with users
- Support and monitor ICT infrastructure, escalating where required
- Assist with hardware, system administration, and telephony support
- Provide guidance to users on the effective and secure use of IT systems
- Contribute to reporting, analysis, and continuous service improvement
- Stay informed on planned changes and infrastructure updates
Experience Required
- Previous experience in an IT Support / 2nd Line / ICT Technician role
- Strong troubleshooting skills across hardware and software
- Experience working within ITIL-based environments
- Excellent communication skills with a user-focused approach
- Ability to manage and prioritise workload effectively
- Experience with ticketing systems and SLAs
- Strong organisational and analytical skills
Certifications / Requirements
- ITIL Foundation (preferred)
- CompTIA A+ / Network+ (or equivalent)
- Full UK driving licence (essential)
Key Points
- Up to £32,000 + Benefits
- Glasgow
- Strong opportunity for growth, ownership, and exposure to wider infrastructure
ICT Technician | IT Support | Customer-Facing Environment | Up to £32,000 + Benefits | Glasgow employer: VirtueTech Recruitment Group
Contact Detail:
VirtueTech Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Technician | IT Support | Customer-Facing Environment | Up to £32,000 + Benefits | Glasgow
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Glasgow. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and troubleshooting successes. This gives you an edge and shows employers what you're capable of beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer interactions. We want you to feel confident and ready to impress!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ICT Technician | IT Support | Customer-Facing Environment | Up to £32,000 + Benefits | Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Technician role. Highlight your previous IT support experience, especially any work with hardware and software troubleshooting. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role is customer-facing, it's crucial to demonstrate your excellent communication skills. Use examples in your application that showcase how you've effectively communicated with users or resolved issues in the past.
Be Clear About Your Experience: When detailing your experience, be specific about your familiarity with ITIL processes and ticketing systems. We love seeing candidates who can manage and prioritise their workload effectively, so don’t hold back on sharing relevant examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at VirtueTech Recruitment Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around troubleshooting hardware and software issues. Familiarise yourself with ITIL processes, as this role heavily relies on them. Being able to discuss specific examples from your past experience will show that you're not just knowledgeable but also practical.
✨Show Off Your Communication Skills
Since this is a customer-facing role, practice explaining technical concepts in simple terms. Think about how you would guide a non-technical user through a problem. Clear communication can set you apart, so be ready to demonstrate your user-focused approach during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific incidents or challenges. Prepare by thinking of real-life scenarios where you successfully resolved issues. Highlight your ability to manage tickets and prioritise workload effectively, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the team dynamics, ongoing projects, or future infrastructure changes. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.