At a Glance
- Tasks: Provide hands-on IT support and manage systems for a growing veterinary group.
- Company: Join a dynamic veterinary group focused on tech-driven solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting chance to work with AI tools and enhance operational efficiency.
- Why this job: Make a real impact by improving technology in the veterinary field.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a proactive and hands-on IT Support & Systems Administrator to support our growing veterinary group. This role is responsible for maintaining IT infrastructure, providing day-to-day technical support, managing hardware and software systems, maintaining business-critical applications, and ensuring the smooth operation of technology across multiple clinic locations.
The ideal candidate is highly organised, solutions-focused, comfortable working independently, and passionate about using technology and AI to improve business operations in a fast-paced environment.
Key Responsibilities- IT Support
- Provide first and second-line technical support to clinic and head office teams.
- Troubleshoot hardware, software, network, and connectivity issues.
- Manage support tickets and ensure timely resolution of IT-related requests.
- Support onboarding and offboarding of employees, including account creation, permissions, and equipment setup.
- Deliver user training and guidance on company systems and best practices.
- Infrastructure & Systems Management
- Manage laptops, desktops, printers, phones, tablets, and other IT equipment.
- Maintain Microsoft 365, Google Workspace, and other business-critical platforms.
- Monitor and maintain network performance, Wi-Fi connectivity, and security.
- Coordinate with external IT vendors and service providers when required.
- Manage software licensing and asset inventory.
- Business Systems & Application Management
- Maintain and support Provet Cloud and other operational platforms used across the business.
- Work closely with internal stakeholders and external vendors to troubleshoot, optimise, and enhance business-critical applications.
- Support the implementation, testing, and maintenance of custom-built applications and internal tools.
- Assist with software integrations, API connections, and workflow automation projects.
- Monitor system performance and proactively identify opportunities for improvement.
- Support the development and maintenance of internal business applications and AI-powered solutions.
- Security & Compliance
- Ensure adherence to IT security policies and best practices.
- Manage user access controls, password policies, and device security.
- Support data backup, recovery, and business continuity processes.
- Monitor systems for security vulnerabilities and implement corrective actions.
- Projects & Continuous Improvement
- Support the implementation of new systems and technology projects.
- Identify opportunities to improve processes through automation and technology.
- Assist with integrations between business systems and operational platforms.
- Maintain clear documentation of systems, procedures, and IT assets.
- Leverage AI tools and automation technologies to improve operational efficiency and user experience.
- Essential
- Previous experience in an IT Support, Systems Administrator, or similar role.
- Strong knowledge of Windows operating systems and Microsoft 365.
- Experience managing networks, Wi-Fi infrastructure, and cloud-based applications.
- Understanding of cybersecurity principles and IT best practices.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and stakeholder management abilities.
- Ability to prioritise multiple tasks and work independently.
- Technical & Digital Skills
- Understanding of APIs, webhooks, and system integrations.
- Basic programming skills, particularly in Python and JSON.
- Experience building, maintaining, or supporting lightweight internal applications and automation workflows.
- Ability to troubleshoot and work with custom-developed software.
- Familiarity with AI-powered development tools such as Claude, ChatGPT, Cursor, or similar platforms.
- Strong AI literacy and the ability to use AI tools to improve productivity and automate business processes.
- Ability to understand business requirements and translate them into practical technical solutions.
- Desirable
- Experience supporting multi-site businesses.
- Experience with telephony, VoIP, and communication platforms.
- Knowledge of CRM, HR, finance, or operational management systems.
- Experience with system integrations and automation tools.
- Basic knowledge of SQL, databases, and reporting platforms.
- Bonus Skills
- Experience with veterinary practice management systems, particularly Provet Cloud.
- Previous experience working within healthcare, veterinary, or multi-location service businesses.
- Experience supporting reporting, analytics, and business intelligence platforms.
- Experience developing internal tools, automations, or low-code/no-code applications.
- Experience using AI-assisted coding tools to rapidly prototype and deploy business solutions ("vibe coding").
- Strong understanding of REST APIs, webhooks, and third-party integrations.
- Ability to build and maintain basic applications using AI-assisted development tools such as Claude.
Information Technology Support Specialist in London employer: Virtue Vets
Join our dynamic veterinary group as an Information Technology Support Specialist, where you will play a crucial role in enhancing our IT infrastructure and supporting our dedicated teams across multiple clinic locations. We pride ourselves on fostering a collaborative work culture that values innovation and continuous improvement, offering ample opportunities for professional growth and development in a fast-paced environment. With a focus on leveraging technology and AI to streamline operations, we provide a supportive atmosphere that encourages creativity and problem-solving, making us an excellent employer for those passionate about making a meaningful impact in the veterinary field.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Specialist in London
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have a lead on that perfect IT Support role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your tech prowess, especially with tools like Microsoft 365 and AI applications. This can really set you apart from the crowd.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! Tailor your application to showcase how your experience aligns with the job description. We love seeing candidates who are genuinely interested in our mission.
✨Tip Number 4
Prepare for interviews by brushing up on common IT support scenarios. Practice troubleshooting questions and be ready to discuss how you've used technology to solve problems in the past. Confidence is key!
We think you need these skills to ace Information Technology Support Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of IT Support & Systems Administrator. Highlight your experience with Windows operating systems, Microsoft 365, and any relevant troubleshooting skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can improve our operations. Be sure to mention any experience with AI tools or automation that could benefit us.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and come up with solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Virtue Vets
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Microsoft 365, and any other relevant tech tools mentioned in the job description. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as managing networks and cloud-based applications.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in the past. Think about times when you resolved support tickets or improved system performance. This will demonstrate your proactive approach and ability to think on your feet.
✨Communicate Clearly and Confidently
Since this role involves supporting various teams, strong communication skills are a must. Practice explaining complex technical concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Emphasise Your Passion for Technology
Let your enthusiasm for using technology and AI to improve business operations shine through. Share any personal projects or experiences where you've leveraged AI tools or automation technologies. This will show that you're not just qualified, but genuinely excited about the role.
