Head of Clinic Standards & Housekeeping in City of London

About Virtue Vets

At Virtue Vets, we're reimagining what a visit to the vet should feel like.

We're building a different kind of veterinary group across London, where exceptional clinical care is matched by genuine hospitality, beautiful spaces and a better experience for pets and the people who love them.

Every detail, from the design of our clinics to the way we welcome clients, has been thoughtfully created to make veterinary care feel calmer, kinder and more personal.

We're growing quickly, with ambitious plans to open 50 clinics across the UK and expand internationally.

That means there's a real opportunity to join us at an exciting stage, make your mark and help shape the future of modern veterinary care.

If you're someone who enjoys building, improving and being part of something that's genuinely different, we'd love to hear from you.

About the Role

At Virtue Vets, we believe exceptional care starts long before a consultation begins.

The moment a client walks through our doors, they should feel confident they're in a safe, welcoming and beautifully maintained environment.

We're looking for an experienced Head of Clinic Standards & Housekeeping to lead our housekeeping efforts across London.

This role is about much more than cleaning—it's about creating consistently exceptional clinical environments that reflect the high standards of care we deliver every day.

You'll lead our housekeeping efforts and inhouse cleaners, develop operational standards, coach and support colleagues, and ensure every clinic consistently delivers an outstanding experience for pets, clients and our teams.

This is a hands-on leadership role for someone who takes genuine pride in creating immaculate environments and has experience working in healthcare, veterinary or other highly regulated settings where cleanliness and attention to detail are non-negotiable.

Key Responsibilities

• Lead Our Housekeeping Teams
• Recruit, lead, coach and develop housekeeping colleagues across all clinics.
• Build a culture of pride, accountability and exceptional standards.
• Support managers with performance, training and development.
• Maintain Exceptional Standards
• Ensure every clinic is presented to the highest possible standard, every day.
• Lead regular quality audits and inspections across all locations.
• Take ownership of presentation, cleanliness and organisation throughout our clinics.
• Drive continuous improvement in housekeeping standards.
• Clinical Environment
• Ensure all housekeeping activities support infection prevention and clinical best practice.
• Work closely with Clinical and Health & Safety teams to maintain safe environments.
• Ensure cleaning schedules, documentation and compliance requirements are consistently met.
• Operational Excellence
• Develop and maintain housekeeping SOPs and working standards.
• Champion our "Make Your Bed" philosophy, ensuring every team member takes pride in their environment.
• Identify opportunities to improve efficiency, quality and consistency across all sites.
• Support new clinic openings, refurbishments and operational projects.
• Supplier & Stock Management
• Manage cleaning supplies, consumables and equipment across the business.
• Work with suppliers to ensure value for money and consistent quality.
• Monitor budgets and minimise waste.
• Collaboration
• Partner with Clinic Managers, Operations and Property teams to maintain exceptional environments.
• Support the delivery of a premium client experience across every clinic.

Essential Skills & Experience

• Significant leadership experience within housekeeping, facilities or environmental services.
• Experience working in hospitals, private healthcare, veterinary practices, dental clinics or other highly regulated clinical environments.
• Experience managing multi-site teams and maintaining consistent operational standards.
• Strong understanding of infection prevention, hygiene and clinical cleaning standards.
• Proven experience leading, motivating and developing teams.
• Experience creating SOPs, quality standards and audit processes.
• Excellent attention to detail and a passion for delivering exceptional environments.
• Strong organisational and planning skills.
• Confident using technology to manage audits, schedules and reporting.
• Right to work in the UK without sponsorship.
• London-based and able to travel regularly between our clinics.

Desirable

• Experience in premium hospitality or luxury customer environments.
• Qualification in housekeeping, facilities management or environmental services.
• Experience preparing sites for regulatory inspections.
• Knowledge of COSHH and Health & Safety requirements.
• Experience supporting new site openings.
• Experience implementing quality improvement initiatives.

Why Join Virtue Vets?

At Virtue Vets, we don't believe housekeeping sits in the background—it's at the heart of the experience we create for every pet owner.

You'll have the opportunity to build and lead a function that sets the standard across one of the UK's fastest-growing veterinary groups.

Working alongside passionate colleagues, you'll help ensure every clinic reflects the same care, pride and attention to detail that our clinical teams deliver every day.

Success in this role looks like

• Every clinic consistently meets our premium presentation and cleanliness standards.
• Clients notice the difference from the moment they walk through the door.
• Housekeeping teams are engaged, well-trained and proud of their work.
• Our

" Make Your Bed" culture is embedded across every clinic, with everyone taking ownership of their environment.

• Clinics are always inspection-ready, safe and welcoming.
• Standards remain consistently high as Virtue Vets continues to grow.
• Before you apply

To help you decide whether this role is the right fit, please make sure the following applies to you:

• You already have the unrestricted right to work in the UK. Unfortunately, we are not able to offer visa sponsorship for this role.
• You have the skills and experience needed to succeed in the role. Experience in a startup, scale-up or rapidly growing business is highly valued.
• You are based in, or able to reliably commute to, London. This is an office or clinic-based role, and we do not offer hybrid or remote working.
• Empathy for pets, their owners, and the challenges they face is essential.

We're looking for people who genuinely care about improving the lives of pets and who share our ambition to redefine veterinary care.