Business Consultant in City of London

Internal Business Consultant

Business Operations, Process & Transformation

London | Full-time, permanent | Clinic and office based | Reporting to the Operations Director

About Virtue Vets

At Virtue Vets, we're reimagining what a visit to the vet should feel like. We're building a different kind of veterinary group across London, where exceptional clinical care is matched by genuine hospitality, beautiful spaces and a better experience for pets and the people who love them. We're growing quickly, with ambitious plans to open 50 clinics across the UK and expand internationally — so there's a real opportunity to join at an exciting stage and shape the future of modern veterinary care.

The Role

This is an internal consulting role at the centre of a scaling business. You will do inside Virtue Vets what you previously did for clients at a top-tier firm: frame the problem, get to the insight fast, design the solution, and then stay to implement it properly. Our estate is equipment-heavy, consumables-heavy, process-heavy and people-heavy, and clinical excellence and hospitality both depend on operations that run like clockwork. You will own how the business actually works day to day: the processes, the workflows, the standards, the systems that support them, and the data that tells us whether any of it is working. This is not a role run from a desk or a deck — you will spend real time in our clinics, and you will be measured on adoption and results rather than recommendations.

Who We're Looking For

You bring a winning mentality and an entrepreneurial instinct, both of which matter in a business that is still scaling. Challenges do not faze you, least of all the ones you have never met before. You trained at a top-tier management or operations consulting firm — McKinsey, Bain, BCG, Alvarez & Marsal, AlixPartners or equivalent — and you can still do the work yourself: structure an ambiguous problem, build the analysis, generate the insight and make the recommendation land. You have since proven yourself in a senior operational leadership role - within a premium, client-facing, multi-site environment such as healthcare-adjacent services, wellness, fitness or technology-enabled services with a physical estate. You hit the ground running and earn your team's respect just as quickly. You are exceptional at developing and implementing efficient, error-free and pragmatic business processes, and your project management is first-rate. You are a consummate problem solver who holds on to the details that matter while applying an 80/20 lens to chronic issues. You design workflows that technology can then automate. You have embedded operating models, standards and playbooks across multiple sites, driving adoption through leadership, coaching and accountability rather than documentation alone. You have led site-level leaders, built capability and turned standards into consistent day-to-day execution. You own KPIs, budgets and P&L performance, communicate and manage stakeholders exceptionally well, and lead confidently through ambiguity with a bias towards action.

Key Responsibilities

• Problem solving and insight: Take on the business's hardest operational problems, build the analysis yourself, and turn insight into decisions and business cases the leadership team can act on.
• Process design: Map processes end to end and develop operating models, playbooks and SOPs that hold up across a growing estate.
• Operational excellence: Simplify complexity, remove rework and reduce cost to serve without compromising care or hospitality, driving consistency across all clinics.
• Technology, AI and automation: Identify where technology removes effort, error or delay; lead system and vendor selection; own implementation through to adoption; and specify bespoke tooling where off-the-shelf will not do.
• Project and programme management: Run multiple concurrent initiatives from concept to embedded implementation, on time, on budget and on standard, with clear owners and success measures.
• Cross-functional partnership: Work with Clinical, Operations, Finance, Marketing, Property, IT and People teams, facilitate workshops, influence at all levels, and launch new clinics on a proven operating model.
• Commercial performance: Define, track and improve the operational KPIs that drive clinical quality, client experience and profitability, and hold initiatives accountable to P&L impact.

Essential Skills & Experience

• Top-tier consulting background: Several years at McKinsey, Bain, BCG, Alvarez & Marsal, AlixPartners or equivalent. This is a firm requirement.
• Senior operational leadership: Area Director, Regional Director, District Leader, General Manager or equivalent in a premium, client-facing, multi-site environment.
• Scale-up experience: Building processes and operating models from the ground up in a startup, scale-up or rapidly growing business.
• Delivery, not just design: A track record of operational transformation and measurable business improvement.
• Technology selection and delivery: Choosing, implementing and embedding operational systems and digital tools.
• Analysis, insight and project management: Exceptional problem-solving skills and first-rate management of complex, cross-functional workstreams.
• Commercial acumen and influence: Ownership of KPIs, budgets and P&L, with the confidence to challenge constructively at senior level.

Location and eligibility:

London-based, willing to work across our clinics, with the right to work in the UK without sponsorship.

Desirable

Experience scaling from a handful of sites to a significantly larger estate; a background in veterinary, healthcare, hospitality or luxury retail; Lean, Six Sigma or Operational Excellence qualifications; MBA or equivalent.

Why Join Virtue Vets?

You will have unusually direct access to the CEO and Senior Management, a genuinely broad remit, and the freedom to make a real impact alongside passionate, talented colleagues. If you have spent your career recommending change and want to own the outcome instead, this role is built for you.

Before You Apply

You have consulting experience at a top-tier management or operations consulting firm. This is essential. You already have the unrestricted right to work in the UK. We are not able to offer visa sponsorship for this role. You are based in, or able to reliably commute to, London. This is an office or clinic-based role, with no hybrid or remote working. You genuinely care about improving the lives of pets and share our ambition to redefine veterinary care.