At a Glance
- Tasks: Manage operations, finance, and client relations to drive business growth.
- Company: Join a fast-growing plumbing and heating company with ambitious goals.
- Benefits: Competitive salary, quarterly bonuses, and genuine career progression.
- Other info: Be part of an entrepreneurial team where your ideas truly matter.
- Why this job: Take ownership and make a real impact in a dynamic environment.
- Qualifications: Experience in service-led businesses and proficiency in Xero required.
The predicted salary is between 35000 - 45000 £ per year.
- Reigate, Surrey
- £35,000 – £45,000 DOE + Quarterly Operations Excellence Bonus
- Full Time | Permanent
Take Ownership. Make an Impact. Build Your Career.
We're looking for someone who wants more than just another office job.
If you're organised, commercially minded and enjoy making things happen, this could be the opportunity you've been looking for.
At Virtue Heating & Plumbing, you'll play a key role in helping shape the future of a fast-growing business.
Working directly with the Managing Director and Operations Director, you'll become the operational heartbeat of the company, taking ownership of finance, operations, customer relationships and reporting while helping us build the systems that will support our next stage of growth.
This is not a role where you'll simply process paperwork.
We're looking for someone who wants responsibility, enjoys solving problems, takes pride in creating order and wants to build a long-term career within an ambitious business.
About Virtue Heating & Plumbing Virtue Heating & Plumbing delivers high-quality plumbing, heating, gas, maintenance and refurbishment services across Surrey, London and the South East.
We work with homeowners, developers, commercial clients, managing agents and national contractors, and we're continuing to grow our planned maintenance and social housing portfolio.
With exciting growth plans, strategic acquisitions and new contract opportunities, we're investing in building a first-class team and creating a business known for exceptional service, operational excellence and long-term relationships.
The Role You'll become the operational hub of the business, ensuring that engineers, customers, suppliers and projects all run efficiently.
You'll help create the structure, discipline and reporting that allows the business to continue growing while delivering an outstanding customer experience.
No two days will be the same, and you'll have genuine influence over how the business operates. Key Responsibilities Operations & Planning
- Coordinate engineers, subcontractors and suppliers
- Manage daily scheduling across maintenance and project works
- Ensure engineer diaries are accurately planned and maintained
- Own Simpro administration and maintain accurate operational records
- Ensure jobs are updated, progressed and closed correctly
- Support project planning, scheduling and resource allocation
- Ensure engineers have the correct information, materials and documentation before attending site
- Help drive operational efficiency across the business
- Finance & Commercial
- Manage the day-to-day administration of Xero
- Raise customer invoices and applications for payment
- Process supplier invoices and purchase orders
- Assist with weekly cashflow reporting
- Manage credit control and debtor collections
- Support month-end reporting
- Monitor job and project costs against budgets
- Identify commercial risks and cost variances early
- Track, manage and support the approval of variations, ensuring all changes are accurately recorded, costed and invoiced
- Client & Main Contractor Relationships
- Act as a key point of contact for clients and main contractors
- Manage day-to-day communication, issue resolution and escalations
- Build strong working relationships that support repeat business
- Prepare and submit progress reports and performance updates
- Represent Virtue Heating & Plumbing at client, contractor and project review meetings
- Support long-term contract performance and customer satisfaction
Reporting & Business Performance This is one of the most important parts of the role.
You'll own the reporting discipline within the business, ensuring management has accurate, up-to-date information to make informed decisions.
Responsibilities include
- Producing weekly KPI dashboards
- Maintaining accurate Simpro reporting
- Tracking engineer utilisation and productivity
- Monitoring quotation conversion and pipeline activity
- Reporting on work in progress
- Tracking debtors and overdue accounts
- Monitoring operational performance
- Identifying trends and opportunities for improvement
- Supporting continuous improvement across systems and reporting
- Customer Experience
- Manage incoming enquiries professionally
- Coordinate appointments and engineer visits
- Resolve customer issues promptly and professionally
- Deliver an outstanding customer experience from enquiry through to completion
- Manage planned maintenance reminders and customer follow-up
- Business Support
- Assist with marketing administration
- Support onboarding of new customers and future acquisitions
- Help improve systems, reporting and operational processes
- Take ownership of new initiatives that improve efficiency and customer service
About You We're looking for someone who naturally takes ownership.
Someone who enjoys creating order from chaos.
Someone who spots problems before they become problems.
You'll probably have experience within construction, plumbing, heating, electrical, facilities management or another service-led business.
Experience using
Xero is essential.
Experience using
Simpro , or another field service management system, would be a significant advantage.
Experience working with main contractors, planned maintenance or social housing contracts would also be highly desirable.
Most importantly, you'll be proactive, commercially aware, highly organised and excited by the opportunity to help build something special. What We Offer
- £35,000–£45,000 depending on experience
- Quarterly Operations Excellence Bonus
- Genuine career progression
- Direct exposure to senior leadership
- Opportunity to shape how the business operates
- Involvement in exciting growth plans and future acquisitions
- A supportive, ambitious and entrepreneurial team
- A role where your ideas, initiative and contribution genuinely matter
Why Join Virtue? We're not looking for someone to simply fill a position.
We're looking for someone who wants to become an integral part of our journey.
If you're looking for a role where you can take ownership, make a real impact and grow alongside an ambitious business, we'd love to hear from you.
To apply, please send your CV and a short covering note explaining why you'd be a great fit for the role.
Operations, Finance & Client Relations Manager in Guildford employer: Virtue Heating and Plumbing
At Virtue Heating & Plumbing, we pride ourselves on being an exceptional employer that values ownership, initiative, and personal growth. Located in Reigate, Surrey, we offer a dynamic work environment where you can directly influence operations and contribute to our ambitious growth plans. With competitive salaries, quarterly bonuses, and genuine opportunities for career progression, you'll be part of a supportive team dedicated to delivering outstanding service and building long-term relationships.
Contact Details:
Virtue Heating and Plumbing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations, Finance & Client Relations Manager in Guildford
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Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations, Finance & Client Relations Manager at Virtue Heating and Plumbing!
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Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Virtue Heating and Plumbing or be willing to refer you for that Operations, Finance & Client Relations Manager position!
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Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Virtue Heating and Plumbing who’s on the lookout for their next Operations, Finance & Client Relations Manager star!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations, Finance & Client Relations Manager role at Virtue Heating and Plumbing!
We think you need these skills to ace Operations, Finance & Client Relations Manager in Guildford
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Virtue Heating and Plumbing. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Virtue Heating and Plumbing
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Virtue Heating and Plumbing. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
