At a Glance
- Tasks: Onboard and support suppliers using our innovative SaaS platform.
- Company: Join Virtualstock, a leader in digital commerce transformation.
- Benefits: Enjoy hybrid flexibility, competitive salary, and a mission-driven culture.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on how global brands connect with customers.
- Qualifications: 1+ years in Support or Customer Success; strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
About Virtualstock, a Logicbroker company. We are an Agentic Commerce Orchestration Engine helping enterprise retailers, brands, suppliers, and distributors connect and grow. Our Intelligent Commerce Network powers over $10B in GMV for global leaders like Samsung, Walgreens, and Home Depot by automating the entire process from discovery to doorstep and stock to dock. We make products discoverable, shoppable, fulfillable, and returnable so our clients can grow faster, delight customers, and run smarter operations.
Virtualstock, a Logicbroker company, is seeking a high-energy, results-oriented sales professional to join our Enterprise Sales Team in the UK. Drive digital and eCommerce supply chain innovations across some of the largest and most notable brands across retail, consumer goods, health & wellness, electronics and B2B businesses. Use your business acumen and consultative skills to build pipeline, close high-value deals, and deliver innovative solutions.
Job Summary
Reporting to the Manager of Client Operations, you will be responsible for onboarding and supporting suppliers using Virtualstock’s SaaS platform, ensuring a seamless experience from initial setup and integration through to ongoing production support. You will guide suppliers through onboarding, provide platform training, support technical integrations, and provide day-to-day production support for live suppliers and customers. This includes troubleshooting platform, order, integration and data-related issues, managing incidents and escalations, and taking ownership of issues through resolution while keeping customers informed. You’ll also build strong relationships with suppliers and customers, work cross-functionally with Product and Engineering, and identify opportunities to improve processes, documentation and the overall customer experience.
What You’ll Do:
- Manage the complete supplier onboarding process from initial engagement through to completion. This involves being on hand to support with any testing required to ensure a seamless setup.
- Serve as the primary point of contact for customers, providing assistance with day-to-day inquiries, escalated issues, and ad-hoc requests.
- Attend and manage weekly calls with clients to provide updates on ticket statuses.
- Identify, triage, and elevate complex issues to the appropriate teams within the organisation to ensure timely resolution.
- Put together documentation such as new feature work instructions, how to guides/frequently asked questions.
- Collaborate cross-functionally with internal departments to complete tasks and initiatives that support customer satisfaction and operational efficiency.
- Work with the Service Desk to provide additional support for BAU requests and incidents and ensure responses are carried out within stipulated SLA's.
What We Need:
- 1+ years of relevant experience within Support, Project Management or Customer Success within a SaaS business.
- Proven track record of success in a customer-facing role.
- Ability to manage multiple projects at the same time.
- Proven experience in documenting and refining processes.
- Ability to operate very effectively both independently and within a team.
- Takes initiative, is intellectually curious, and has a desire to learn.
- Superb communication and interpersonal skills.
- Proven track record of working with both fast-paced and slower-paced customers, demonstrating how you respond to different working paces.
- Technically savvy; understand and have a desire to learn about Virtualstock’s technology e.g., APIs quickly.
Why Us:
- Mission-Driven Culture: Be part of a company transforming digital commerce through innovation and agility—your work directly shapes how global brands connect with customers.
- Collaborative, No-Ego Environment: We believe the best ideas win, not the loudest voices. You’ll work alongside teammates who challenge and support each other.
- Hybrid Flexibility with High-Performance Energy: Whether remote or in-office, we foster autonomy and accountability—because we trust you to own your success.
- Leadership That Listens: Our executives are not just accessible—they’re invested in your growth, open to your ideas, and committed to building a company where people thrive.
- Celebrated Wins, Shared Learnings: From team offsites to Slack shoutouts, we celebrate progress and learn from setbacks together.
Client Operations Specialist in Reading employer: Virtualstock Limited
At Virtualstock, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Senior Enterprise Account Executive, you will benefit from extensive professional development opportunities while working in a hybrid environment that promotes work-life balance. Join us in the UK to be part of a forward-thinking team that values innovation and collaboration, making a meaningful impact in the digital and eCommerce landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Client Operations Specialist in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Virtualstock Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Virtualstock Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Operations Specialist in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Virtualstock Limited:Your cover letter is your chance to shine! Tell us why you want to work at Virtualstock Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Virtualstock Limited!
How to prepare for a job interview at Virtualstock Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
