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- Tasks: Lead commercial and customer success operations to drive growth and enhance client satisfaction.
- Company: Join Virtual Science AI, a pioneering tech company transforming life sciences with AI solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth in a dynamic environment.
- Why this job: Make a real impact in healthcare by improving patient outcomes through innovative technology.
- Qualifications: 5+ years in senior leadership within Pharma Tech/B2B SaaS, with strong commercial acumen.
- Other info: Diverse and inclusive workplace committed to equality of opportunity for all.
The predicted salary is between 120000 - 150000 £ per year.
Virtual Science AI is empowering life science teams to improve patient outcomes. We are passionate about our meaningful work with life science companies unlocking medical intelligence to help bring treatments to patients faster.
VSAI works with most world-leading pharmaceutical organisations and numerous biotechs to help teams engage with healthcare stakeholders and to gain faster insights from vast data sets and activities to support with bringing the best solutions to patients. We have strong momentum with our next-generation, advisory panel and medical intelligence platform solutions being adopted and scaled across life science organisations - increasing the benefit we bring to the industry.
Headquartered in London and with operations in Europe, North America, Latin America and Asia, Virtual Science AI creates cutting-edge software as a service (SaaS) and Artificial Intelligence (AI) solutions for the life science sector.
We are seeking a Chief Operating Officer (COO) to lead commercial and customer success operations to deliver on 2026 business must achieve objective and beyond. The COO will support the CEO/Management Team by owning commercial and customer success functional management responsibility to support with bandwidth and accelerating organisational success.
Key Responsibilities- Lead the VSAI account teams to deliver on 2026 numbers and beyond
- Accelerate the go to market plan
- Sales management - support the sales team with business development effectiveness
- Ensure strong governance across all partnership deliveries
- Manage and scale a world-class delivery organization serving pharma clients across the world
- Responsible for retention, renewals, and upsell opportunities
- Monitor client health and churn signals, proactively managing pharma stakeholder satisfaction
- 5+ years in senior life science leadership, ideally within Pharma Tech/B2B SaaS for life sciences
- Proven ability to scale SaaS/ Pharma Professional Services
- Strong commercial acumen, with experience structuring SaaS deals for pharma/biotech clients
- Track record of building P&L-positive operations and optimizing SaaS performance metrics
- Experience in fast-growth environments, from early-stage scaling through global expansion
Virtual Science AI is committed to building a diverse & inclusive workforce. We are committed to equality of opportunity for all staff. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and/or civil partnerships.
Chief Operating Officer - Legal in Wakefield employer: Virtual Science AI
Contact Detail:
Virtual Science AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer - Legal in Wakefield
✨Tip Number 1
Network like a pro! Reach out to connections in the life sciences and SaaS sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, culture, and recent news. We want you to show that you’re genuinely interested in Virtual Science AI and how you can contribute to their mission of improving patient outcomes.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the COO role. We suggest rehearsing with a friend or in front of a mirror. Confidence is key, and we want you to shine during those interviews!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Virtual Science AI. Let’s make this happen together!
We think you need these skills to ace Chief Operating Officer - Legal in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of COO at VSAI. Highlight your experience in life sciences and SaaS, and don’t forget to showcase your commercial acumen and leadership skills. We want to see how you can drive success in our fast-paced environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving patient outcomes and how your background aligns with our mission. Be genuine and let your personality come through – we love a good story!
Showcase Relevant Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to scale operations and manage customer success. Numbers speak volumes, so if you’ve improved metrics or led successful projects, make sure to include those details!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity at VSAI!
How to prepare for a job interview at Virtual Science AI
✨Know Your SaaS Inside Out
Make sure you understand the ins and outs of SaaS, especially in the life sciences sector. Brush up on how SaaS solutions can impact patient outcomes and be ready to discuss specific examples of how you've driven success in similar environments.
✨Showcase Your Leadership Style
As a COO, your leadership style is crucial. Be prepared to share your approach to managing teams and driving commercial success. Use real-life scenarios to illustrate how you've led teams to achieve ambitious targets and fostered a culture of customer success.
✨Understand the Market Landscape
Familiarise yourself with the current trends in pharma tech and AI. Be ready to discuss how these trends can influence VSAI's strategy and operations. Showing that you’re aware of the competitive landscape will demonstrate your strategic thinking.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about VSAI’s future plans, challenges they face, and their approach to customer success. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.