At a Glance
- Tasks: Lead commercial and customer success operations to drive growth and enhance client satisfaction.
- Company: Join Virtual Science AI, a leader in Pharma Tech SaaS/AI, making a real impact in life sciences.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth in a dynamic environment.
- Other info: Diverse and inclusive workplace committed to equality of opportunity for all.
- Why this job: Be at the forefront of innovation, helping to improve patient outcomes globally.
- Qualifications: 5+ years in senior life science leadership with strong SaaS and commercial experience.
The predicted salary is between 120000 - 150000 € per year.
Virtual Science AI is empowering life science teams to improve patient outcomes. We are passionate about our meaningful work with life science companies unlocking medical intelligence to help bring treatments to patients faster.
VSAI works with most world-leading pharmaceutical organisations and numerous biotechs to help teams engage with healthcare stakeholders and to gain faster insights from vast data sets and activities to support with bringing the best solutions to patients. We have strong momentum with our next-generation, advisory panel and medical intelligence platform solutions being adopted and scaled across life science organisations - increasing the benefit we bring to the industry. Headquartered in London and with operations in Europe, North America, Latin America and Asia, Virtual Science AI creates cutting-edge software as a service (SaaS) and Artificial Intelligence (AI) solutions for the life science sector.
We are seeking a Chief Operating Officer (COO) to lead commercial and customer success operations to deliver on 2026 business must achieve objective and beyond. The COO will support the CEO/Management Team by owning commercial and customer success functional management responsibility to support with bandwidth and accelerating organisational success.
Key Responsibilities- Lead the VSAI account teams to deliver on 2026 numbers and beyond
- Accelerate the go to market plan
- Sales management - support the sales team with business development effectiveness
- Ensure strong governance across all partnership deliveries
- Manage and scale a world-class delivery organization serving pharma clients across the world
- Responsible for retention, renewals, and upsell opportunities
- Monitor client health and churn signals, proactively managing pharma stakeholder satisfaction
- 5+ years in senior life science leadership, ideally within Pharma Tech/B2B SaaS for life sciences
- Proven ability to scale SaaS/ Pharma Professional Services
- Strong commercial acumen, with experience structuring SaaS deals for pharma/biotech clients
- Track record of building P&L-positive operations and optimizing SaaS performance metrics
- Experience in fast-growth environments, from early-stage scaling through global expansion
Virtual Science AI is committed to building a diverse & inclusive workforce. We are committed to equality of opportunity for all staff. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and/or civil partnerships.
Chief Operating Officer in Newcastle upon Tyne employer: Virtual Science AI
Virtual Science AI is an exceptional employer, offering a dynamic work culture that thrives on innovation and collaboration in the heart of London. With a strong commitment to employee growth, we provide ample opportunities for professional development within the rapidly evolving Pharma Tech sector, ensuring that our team members are at the forefront of cutting-edge SaaS and AI solutions. Join us to make a meaningful impact in life sciences while enjoying a diverse and inclusive workplace that values every individual's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Chief Operating Officer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the life sciences and SaaS sectors. Attend industry events or webinars where you can meet potential employers or colleagues who might know of openings. Remember, it’s all about who you know!
✨Tip Number 2
Showcase your expertise! Create a personal brand on platforms like LinkedIn. Share insights about the pharma tech landscape, comment on relevant articles, and engage with others in the field. This will position you as a thought leader and attract attention from hiring managers.
✨Tip Number 3
Prepare for interviews by researching VSAI and its competitors. Understand their products and market strategies. Tailor your responses to highlight how your experience aligns with their goals, especially around customer success and commercial operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our mission to improve patient outcomes.
We think you need these skills to ace Chief Operating Officer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of COO at VSAI. Highlight your experience in life sciences and SaaS, and don’t forget to showcase your commercial acumen and leadership skills. We want to see how you can drive our mission forward!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving patient outcomes and how your background aligns with our goals. Keep it engaging and personal – we love a good story!
Showcase Relevant Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to scale operations and drive success in fast-paced environments. Numbers speak volumes, so include metrics where possible to back up your claims!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the VSAI team!
How to prepare for a job interview at Virtual Science AI
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of SaaS and AI solutions, especially in the life sciences sector. Brush up on how these technologies can improve patient outcomes and be ready to discuss specific examples of how you've leveraged similar tools in your past roles.
✨Demonstrate Commercial Acumen
Prepare to showcase your experience in structuring SaaS deals and driving commercial success. Think of concrete examples where you've led sales teams or managed client relationships that resulted in significant growth or retention, as this will resonate well with the interviewers.
✨Showcase Leadership Skills
As a COO, you'll need to lead diverse teams effectively. Be ready to share your leadership philosophy and provide examples of how you've built and scaled operations in fast-growth environments. Highlight any experience you have in managing cross-functional teams and ensuring customer satisfaction.
✨Understand Their Vision
Familiarise yourself with Virtual Science AI's mission and recent developments. Be prepared to discuss how you can contribute to their goals for 2026 and beyond. Showing that you align with their vision will demonstrate your commitment and enthusiasm for the role.
